Call center inbound calls can be directed to many different departments throughout the Costa Rican call center. A bilingual call center agent’s responsibility is to deal with building and maintaining customer relationships on every single call center inbound phone call. This can include IT, billing, invoicing, advertising, finance, marketing, services planning, maintenance and manufacturing. All outsourced call center inbound calls are affected by the client’s own organization and their relationship with suppliers, vendors and distributors. All operating procedures in our call center must be aligned with the North American company’s established practice to ensure a seamless transition of inbound customer service calls.
Costa Rica's Call Center Flat Screen Monitors.
Every latin America call center agent is given the same quality BPO telemarketing work station for maximum performance and meeting quotas.
Central America Call center aesthetics are strongly encouraged to take the BPO call center agent feel comfortable. Besides the custom made Costa Rican pine wood work stations, the Latino call center company screen saver unites us all under the same Costa Rica’s Call Center logo and national colors. Many different BPO call center agent personalities shine on the telemarketing floor through a positive work envirmonment.We supply an entire BPO package for the best bilingual call center agents in Central America.
Costa Rica's Call Center wants you to feel more secure knowing that your bilingual Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention.
Publish Date: August 19, 2011 5:30 PM