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Call center outbound calls are the essence of cold calling that is mastered by properly trained bilingual call center agents. The job of making call center outbound telemarketing calls is often very rewarding and easy for a customer service agent or highly skilled telemarketer because they are able to handle rejection and do not take personally being hung-up on. They understand that they suffer a higher rate of rejection than those bilingual call center agents that only receive routine inbound calls to the call center.

Costa Rica’s Call Center’s outbound calls to consumers can be a very surprising experience for the person receiving the cold call since they are not expecting a well planned sales presentation at their convenience. Business to business call center outbound calls that are made from a bilingual Costa Rican call center are a more accepted method of contact and can make an outsourced outbound telemarketing campaign very successful.


The LATIN America Call Center can utilize rows of three BPO customer service call center work stations for maximum control of growing TELEMARKETING campaigns. Elite BILINGUAL call center agents can earn the privledge of additional work space to expand a project and earn more money.

The soft lighting combined with the high ceiling, natural Costa Rican rainforest pine wood promotes a pleasant sensation of a large working space for our bilingual BPO Call Center agents. Your outsourced campaign deserves a strong commitment to continue optimistic employee self-confidence so each call center agent continues to make a difference and have create value to your company.

Tropical plants always line the middle of the TELEMARKETING room to make a natural separation of BPO campaigns on both sides of the CALL CENTER floor. This enhancement creates a wonderful CENTRAL America Call Center Industry experience for our bilingual agents, clients and management.

Our LATIN call center training will prepare your agents to ask an additional closing question, take the time to offer several options for a sale, avoid sidetracking and especially taking the most direct route toward the conclusion of each phone, chat or email interaction. A thank you for the customer’s time is required and made on every phone call regardless of the outcome. Your clients will appreciate you for not sacrificing the quality of your BPO CENTRAL America customer support.

We clearly understand the importance of minimizing BPO handling time on the phone while still offering exceptional call center CUSTOMER service. A comprehensive analysis of different customer care calls will be conducted and results sent directly to you for review. Our CENTRAL American Call Center wants you to feel more secure knowing that your English speaking Customer Care team is under control and well supervised, so that you may focus on areas of your business that require more of your time and attention

Our bilingual BPO call center is able to offer you to the best and most effective in call center telemarketing training and customer attention through a professional work outsourcing environment and a highly structured BPO career development program. We produce future leaders in the outsourcing industry, not laggards. Our Costa Rican Call Center always has the need for the experienced and those who desire to be a sharp executive secretary, patient customer service agent, highly skilled telemarketers and imaginative web designers and programmers.

We encourage you to visit one of our LATIN AMERICA call centers on your next personal vacation or business trip to Central America's paradise, Costa Rica. While you are here, we would recommend taking an extra day of your trip to visit breathtaking virgin beaches, play golf next to the ocean, try your luck at deep sea fishing, explore tropical jungles, climb volcanos or just relax in natural hot springs. Come and see for yourself why call center outsourcing in Costa Rica is a perfect solution for your growing company and a powerhouse in the BPO industry.  

Costa Rica's Call Center can comfortably fit 250 customer service work stations.

Publish Date: August 19, 2011 5:35 PM

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