CALL CENTER EMPLOYEE RETRO ARCADE GAME ROOM - Richard Blank - ContactCenterWorld.com Blog
A smart motivational technique used for CCC BPO agents is to compete on the machines in the game room.
One way in which a telemarketer's confidence could be made stronger or broken down is through an arcade experience during their work day. LATIN AMERICA Ns have courage and can back up their swagger on the phone after dominating the video games during their scheduled breaks.
In the competitive offshore outsourcing call center arena, CCC has an advantage over the rest in LATIN AMERICA by creating a strategic play environment.
High end arcade video games will reinforce a call center agent's focus, mind set to win and motor skills while off of the phones during their free time. The most important virtue is to show a solid habit of good sportsmanship regardless of the outcome of the games in the arcade.
More new friendships have blossomed in the game room at CCC call center LATIN AMERICA.
Our entire staff has concluded that an immediate visual stimulation combined with a conditioned manual stimulation in gaming added a very special ingredient to our nuance at CCC. To date, Costa Rica's Call Center is the only BPO in LATIN AMERICA with a retro arcade game room, period.
The average age of our LATIN AMERICA N call center agents correspond with the virtual gaming boom. Every CCC agent that grew up mastering Nintendo has amazing skills and a strategic thought process.
Combining a bilingual telemarketer's gaming experience to help motivate, focus and relax the work place mind set is priceless and makes perfect sense for any outsourcing company.
Everyone in LATIN AMERICA that works at a call center possesses certain cognitive attributes to win an arcade game. Naturally, the CCC staff will harness and transfer that energy and high confidence to a telemarketing floor after a hot streak in the game room.
The new generation of online gamers has stated that they prefer the feel of an authentic arcade game machine setup: joystick, eye level monitor and properly spaced buttons. CCC wants to bring back the real unique arcade game experience to LATIN AMERICA for all telemarketers verses a hand held controller game that is found on any standard flat screen TV in San Jose.
All video arcade games at CCC are free for our highly engaged employees.
Many people in the outsourcing call center industry will question the distraction ratio, loss production or adverse effects towards an arcade game room. Well, the risk of an arcade game room was definitely worth the reward to CCC. The most common reaction from the agents is that they are "letting off steam". CCC telemarketers are able to function better by structuring their break times around a more productive activity than checking their email, text messaging or having a cigarette.
CCC personally challenges all business owners to incorporate a video arcade within their establishment and not to charge a cent.
It is obvious that we take care of our employee's well mental state while bonding through other mediums besides long meetings or just traditional work place activities that produce average telemarketing results.
Just like on a golf course, we are able to use a game room during a conversation, find alternate ways to focus and share BPO ideas than spending time in a board room with a projection screen.
Bottom line, make our meetings productive in multiple ways when communicating with today's new work place demographic in call centers.
Recess play has been lost in memories of youth and days long gone. Not at CCC. We ensure that everyone knows how to enjoy their time and has fun at least once a day at our call center.
Telemarketing and video games do have something in common regarding performance, success, higher retention and employee satisfaction.
A professional telemarketer's natural ability to become in sync with their rhythm, pace, concentration, decision making and a positive attitude emerge stronger through video games. BPO agents return to the phones in motion after going into the arcade during their break.
Our gamification call center has a solution to chain smoking telemarketers. The BPO agents are smoking less at Costa Rica's Call Center. Does this industry create stress? Yes it does. Yet, many forgo a smoke break to spend 15 minutes playing the video games to relax and increase their health. The average call center agent will smoke a minimum of 4 fewer cigarettes a day via our game room.
CCC promotes the best environment as to find a healthy alternate than chain smoking outside in between calling sessions. We have noted that once a professional telemarketer from CENTRAL AMERICA leaves the game room, they feel recharged. From a scent perspective, they do not emit an odor of tobacco that carries on the calling floor.
Free gamification play for all CCC agents, period. The games are a gift to all of the hard working telemarketers in LATIN AMERICA. Some companies charge their employees to play their games. Our call center staff has earned their retro arcade game room which is now famous for being the best in LATIN AMERICA.
We have the space for the arcade and plenty of electricity to entertain over 100 telemarketing agents during their free time. The recreational advantage at our call center speaks volumes and has yet to be matched in LATIN AMERICA let alone COSTA RICA. Once the word spread, the private arcade was packed since day 1 with our amazing staff having a great time.
The arcade boom of the 1980s was represented by a quarter that would reserve your spot. At CCC, we work on an honor system and it shows since everyone is given a turn to play. Naturally, some gamers last longer than others and show an old playground dominance mentality on the arcade machines which appears to be respected in LATIN AMERICA.
There may be a queue on our predictive dialer, but there is never a long wait to start playing arcade games at CCC LATIN AMERICA.
Publish Date: August 30, 2015 2:35 AM