CENTRAL AMERICA BPO 15 SEAT PROJECT - Richard Blank - ContactCenterWorld.com Blog
Latin America outsourcing initial consultations will clearly determine which of the main reasons drives the company to outsource and what duties should remain with the client’s home office. Central American call center agents can easily handle customer intimacy, product leadership and operational excellence for a fraction of the price that one may pay in their local area. Thus, focusing solely on one or many of these important telemarketing reasons that drive a company to outsource. Costa Rica’s Call Center can create a bilingual competitive edge in a tougher global marketplace. Bilingual BPO call centers may be your solution.
Call Center supervisor stations will always be available for proper monitoring and BPO campaign structures. Our top management team is always observing new methods, ideas and tools in order to improve our effectiveness and ready to identify and work out a problem area in a campaign. Costa Rica's Call Center is constantly implementing new and improved BPO call center strategies while refining older telemarketing techniques that work.
Costa Rica's Call Center can comfortably fit 250 customer service work stations.
Our Central America Call Center Agents have the luxury of fresh air, natural light, vaulted ceilings, tropical plants, custom made pine wood BPO stations and high powered air conditioning units to make their work environment as enriching as possible.
The Latin America Call Center industry has given companies a competitive business advantage by providing more than twice the number of highly trained and educated bilingual call center staff for the same price as you would pay within your local area for one higher paid and less well trained call center agent.
The Latin call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and Central America telemarketing project managers.
All Central America call center flat screen monitors are completely visible from every angle to ensure that every Latin America Call Center agent on a phone call is working up to speed and call center supervisors can Effectively do their job for your BPO project.
Money will always motivate bilingual call center employees. In Costa Rica, BPO call center jobs are high-paying, highly sought-after careers in comparison to other vocations. Most of the bilingual telemarketing jobs leaving the United States are for positions and salaries many North Americans snub. Our bilingual call center agents will make a consistent, effective contribution to the BPO campaigns success in order to insure that their paycheck continues.
Publish Date: August 19, 2011 5:29 PM