Costa Rica’s Call Center telemarketing floor - Richard Blank - ContactCenterWorld.com Blog
The Supervisor’s perspective
The work station rows were set up specifically for close monitoring by the campaign supervisors and project managers.
All monitor screens are completely visible from every angle to ensure that every agent on a phone call is working up to speed.
Additionally, a” wheel of fortune” incentive is available for all campaigns and agents. After a successful day on the phone, the agents that exceed their quota can go to the back of the calling floor and play the wheel for prizes. Every day, we can see who has earned the chance to spin for fame and fortune!
Publish Date: January 15, 2011 10:29 PM