Costa Rica’s Call Center Break Room - Richard Blank - ContactCenterWorld.com Blog
Our call center embraces the philosophy that an agent deserves rest and reward for a job well done. The break room has all of the basic entertainment essentials for a content and sharp employee.
We prefer that our agents spend thirty minutes increasing their competitive edge than outside smoking a cigarette. We encourage a friendly game of pool, mastering our video arcade machine, scoring the winning goal in a heated foosball game or cheering alongside your fellow co-workers for the local soccer team on television.
Our call center’s decision to give the agents a RECESS area is essential in team building and the core to our creative organization and success. Every time a major goal is reached, we invest in additional amusements for the teams and the center.
Publish Date: January 15, 2011 10:10 PM