The base of any successful bilingual outbound or inbound telemarketing campaign requires a confident and strong call center management team from Costa Rica already established to decrease agent attrition and to increase Costa Rica’s Call Center’s call center agent morale. With the proper call center software in place, most proficient call center managers can successfully oversee daily call results and make immediate script implementations or procedure corrections to make your outsourcing solution in Costa Rica, the correct one for your outsourced campaign.
COSTA RICA'S CALL CENTER MANAGER STATION
The CENTRAL American call center customer service work station rows were set up specifically for close monitoring by the BPO campaign supervisors and telemarketing project managers.
All LATIN America call center monitor screens are completely visible from every angle to ensure that every CENTRAL America Call Center agent on a phone call is working up to speed. A bilingual CALL CENTER telemarketer that rushes through a script for fear of rejection can never match up equally to one of our call center's well trained BPO sales executives and customer service agents. We will represent you and your company in the best light when selling your product or service.
As you would expect, a pertinent information checklist will be verified and double-checked for quality during each phone call to increase your odds of reaching the proper person by phone and those that want to do business with you. Our BPO agents are trained to carefully repeat the information provided by the client so that both parties will avoid costly mistakes. At Costa Rica's Call Center, we like to ensure that the client was sincerely listening to our proposal and that their cognitive reasoning ability has been tested and verified. Every contact we make on the phone is not considered a telemarketing lead, only those that show a real interest in the product or service you are offering will be delivered.
A carefully crafted TELEMARKETING cold call or customer service script, coupled with motivational training, will mentally prepare your teams personality to make the maximum number of completed sales each day. One extra COLD CALL lead can make all of the difference to your companys bottom line and growth. Only the most dedicated, quick witted and endurance driven BPO call center agents will be chosen for this most important outsourcing position. Costa Rica's Call Center will only entertain hiring those with the skill to successfully handle rejection gracefully while at the same time thinking outside of the box to make a sale or retaining a customer.
Publish Date: August 19, 2011 5:33 PM