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Richard Blank - ContactCenterWorld.com Blog Page 3

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Costa Rica’s Call Center fountain area.

Unique work environment.


Calming Zen-like fixtures are present throughout the building that can enhance the call center agent’s work experience and performance.

Can you imagine twenty two data entry agents working in this specific area for your project? They will easily build a comfortable typing rhythm while listening to the relaxing sounds of crashing water in a custom made fountain. Production will increase and be consistent.

Not all call center environments should be considered sweat shops.

Publish Date: January 15, 2011 10:02 PM


Costa Rican Bilingual call center agents.

Imagine all eight highly trained agents in this picture making calls for your company.

The energy on the floor is always explosive and spreads to everyone increasing the production and results.

Our noise cancelling headsets will make the background sound a non issue. The call center has prepared to handle this condition as your campaign grows.

All stations have individual UPS units to ensure continued performance if the power fails. The generator will begin within 45 seconds to ensure that your agents do not miss a second of work.

Publish Date: January 15, 2011 10:00 PM


Costa Rica’s Call Center waiting room.

Sit back and relax while you await your job interview, prepare to take a private tour of the newly renovated call center or meet with a very special employee working on the marketing floor.

We provide a relaxing atmosphere which includes a garden to help calm an agent’s mind before a productive day on the phones or prepare to have them actively participate in an intense training session class.

To enhance your outsourcing experience, we encourage taking the time to skim through several of our motivational, business, and inspirational pieces which will help to stimulate and hopefully inspire your feeling about our telemarketing services.

Publish Date: January 15, 2011 9:58 PM


Costa Rica’s Call Center concierges.

Our administrative call center staff and technical resources are at your disposal with no charge for our clients.

For immediate assistance, you may scan, fax or print any important document. Email and local calls are always available.

Feel comfortable utilizing our free international phone system to check in with corporate or to close a deal.

Share with us your specific agent profile when you meet with our Human Resources Department for your fast growing campaign.

Most importantly, take the time to clearly understand Costa Rican laws, travel or relocation plans in Costa Rica.

Publish Date: January 15, 2011 9:56 PM


Costa Rica’s Call Center Executive Office

VIP Executive Suite

For all of our clients that require special business accommodations, we include the use of our Deluxe Private Office.

You will have access to multiple international phone lines, programmed lap tops and a dedicated IT staff member at your disposal to readily assist in any system or equipment configuration.

Enjoy the relaxing atmosphere of a classic grandfather clock, tropical plants, big screen television, leather couch, authentic Central American Mayan statues and a working fireplace. Your environment includes a private lavatory with shower for your convenience.

When faced with the unexpected challenges of working abroad, we find pleasure in making your time away from headquarters much more comfortable, productive and stress free.

Publish Date: January 15, 2011 9:54 PM


Costa Rica’s Call Center building





Our two story 6,000 SF structure is totally secure and abuts the Spanish Embassy on Paseo Colon. This distinguished building is over 106 years old and is a registered and protected national historic location. All infrastructure work to bring it up to international high standards was performed within the last year, conforming with national laws.

We specifically chose our strategic location on Costa Rica’s main street because it was within walking distance to downtown San Jose as well as for easy access for the individual agents’ daily commute. Private parking is available for all clients.

The entire call center premises is protected by 24 hour local armed security officers, a dozen surveillance cameras, high tech alarm system, and which can be totally monitored and configured over the internet from anywhere in the world.

Our 87 KVA Wacker backup diesel generator is capable of supplying full power to our entire infrastructure for eight hours or as long as the outside power fails.

The call center is within walking distance from all bus lines, taxi stops, five star hotels, national and private banks, law offices, hospital, fitness centers, universities, Federal Express, car rental companies, restaurants, parks, and governmental offices.

Publish Date: January 15, 2011 9:50 PM

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