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Simon Lomas - ContactCenterWorld.com Blog
Working in and managing a call centre can often be a high pressure job. Whether its sales or customer services, call centres often experience a lot of problems.
Our latest blog post highlights the 5 most common call centre problems experienced by call centres and offers solutions to overcome them...
Publish Date: February 26, 2014 3:59 PM
Cloud computing is a fairly alien term to many people who dont work in IT or technolgy, however it is something that has transformed the business world.
Swithcing to cloud computing can be an expensive move but the benefits are numerous. Our latest blog post look at 5 of the main benefits of cloud computing...
Publish Date: February 26, 2014 3:55 PM
Its all well and good implenting an outbound dialler into your call centre, but if you're unsure how to use it and get the most out of it whats the point?
Publish Date: February 26, 2014 3:52 PM
After HomeServe has recently been hit with a £30m plus fine for mis-selling it has raised the question, "what could they have done to avoid this?"
The answer to this is speech analytics software. At Daviker our speech analytics software can help to increase compliance and help to avoid fines like HomeServe have been hit with.
Our latest blog post looks at wherether you can afford NOT to have speech analytics in your call centre...
Publish Date: February 26, 2014 3:48 PM
As a result of the GEC (global economic crisis) call centres, like many of industries, are being forced to work at capacity whilst also expected to improved productivity.
It can often be a struggle to improved the productivity of your call centre when you are working at capacity but here are a fre tips for you to improve your callc entres productivity...
Publish Date: February 26, 2014 3:38 PM
We have all heard the hype around speech analytics software and how it can drive performance and compliance whilst reducing costs and increasing profitability.
However, what actually is speech analytics? Our latest blog answers all that for you...
Publish Date: February 26, 2014 3:31 PM
The benefits of automating your staff workflow schedules are numerous. At Daviker, out TotalWorkFlow software does exactly this for you. As well as increasing productivity, visibility and compliance, TotalWorkFlow is completely customisable.
If youre still unconvinced about workflow software, here are 9 reasons why you should automate your workflow...
Publish Date: February 26, 2014 3:19 PM
As mentioned in our initial post the daviker blog is now live on our website and we are continually updating it with regular industry relevant posts.
The first installment of our blog looks at the best predictive dialler on the market, our TouchStar predictive dialler.
It can often be tricky to find an implement a predictive dialler that suits your exact requirements but our versatile TouchStar predictive dialler complements almost any call centre, large or small.
Read the full blog post by clicking the link below...
Publish Date: February 26, 2014 3:07 PM
Over the past 6-9 months at Daviker there have been some huge changes to the brand and the website.
We completely re-branded and have had a beautiful new website designed and build for us from the guys at K2L Marketing in Manchester.
Click the link below to go direct to our blog...
Publish Date: February 26, 2014 1:11 PM