Job Ref: DJMA1242
Job Title: Call Centre Performance Manager/Outsourced Service Delivery Manager – GERMAN SPEAKING
Salary: Dep on candidate generous base with extensive bens package
Opportunity for a multi-lingual contact centre professional, who must be fluent in both English and German to take on a hands on, proactive performance management role, with a focus to deliver exceptional sales through service within a Globally recognised brand leader.
The role will either be permanently based in Berlin Germany, with travel, or London based with regular travel to Germany
Successful candidates will be responsible for the quality and operational efficiency of the contact centre based customer sales and customer support experience across all functions in Germany, with additional operational focus on other European country service provision.
The position will work closely with multiple stakeholders across the business and within outsource partners, to ensure a complete understanding of business requirements and expectations, working and influencing directly within the operations to ensure full adherence and optimum performance standards are achieved.
Candidates will require a proven track record driving performance across a sales and service contact centre environment. Ideally with experience gained working for or with contact centre outsourcing providers. Taking a proactive approach, the successful candidate will be able to analyse existing process and delivery to, identify, define and deliver continuous improvement across the operational infrastructure.
Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service recruitment markets, recruiting Directors, Managers, Head of and Analysts across the Call Centre industry.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment
Publish Date: December 3, 2010 3:03 PM