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Thailand based business house chooses Ameyo for international BPO processes

Ameyo becomes the technology-of-choice for SGC Infotech-a major BPO service provider in Thailand. The latter was looking for a solution that is adaptable to changing market conditions and future growth. With Ameyo as its backend technology, SGC has established itself as a key player in the highly competitive international BPO segment. 

Variation in the time zones was a major hurdle for SGC as they were unable to address the high connectivity required of international call centers. Ameyo not just automated the process of configuring the time zone on their lead list but being an early adopter of the solution helped them ensure quality performance and a significant increase in productivity.     

Elaborating on the benefits of opting Ameyo, Mr. Vijay Kumar, Director of SGC Infotech says, “Our business is dynamic and we needed a solution that could match our expectations for quick implementation and changes without causing down-times. Out of many solutions evaluated, we finalized on to Ameyo. The software based technology is affordable and was able to not only match but surpass our expectations in terms of speed of deployment. We are today able to make changes at run-time with easy-to-use and powerful interfaces.”

Thailand’s BPO sector has been consciously focusing on matching up to stringent SLA’s and improving the quality of services. In such a high-demanding scenario, a solution that can provide superior service quality along with increased profitability is the need. Being a robust solution, Ameyo’s capability of delivering in very demanding business environments makes it a perfect fit for the BPO segment.

 

About SGC Infotech Ltd.:

SGC Infotech Limited is a Global Brand Leader and service provider, in the field of Software Development, Web Technologies, Computer Hardware and Software Installations and Maintenance, Customer Services and Call Center, Tele-Marketing Campaign, E-Commerce and Internet Marketing, Offshore process outsourcing and Information Technology. The mission of SGC Infotech is to be an effective part of value-chain of client and customers by providing high quality service at low cost, leveraging their offshore operations.


About Drishti(www.drishti-soft.com):

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: February 27, 2012 7:22 AM


Drishti announces the launch of Ameyo Stats Wallboard that provides instant access to key performance metrics

Ameyo Stats Wallboard is an innovative product by Drishti, different from traditional wallboards. It provides a bird’s eye view of entire operations in a contact center in addition to increasing the overall business productivity.

Elaborating on this, Sachin Bhatia, VP- Business Development at Drishti-Soft says, “Legacy wallboards are unable to suffice to the growing number of processes in a contact center and therefore the need for an enhanced wallboard arises. Ameyo Stats Wallboard adds value to contact centers as it provides a better view of business process matrices. It comes integrated with Stats Manager that automatically updates statistical information onto the wallboard. With a feature like this, Ameyo Stats Wallboard delivers the efficiency required.”

Going beyond the concept of displaying information on a single screen, the Stats Manager in Ameyo Stats Wallboard enables multiple-screen display. Being highly customizable, the dashboards can provide information in graphical and tabular formats along with displaying statistics of distinct processes such as KPI’s, team and individual performances. Adding further on the benefits of the product, Sachin Bhatia says, “The solution is ideal for businesses that are engaged in multiple processes and allows business managers to plan effectively, maintain key service quality deliveries and maximize profitability. It can seamlessly map to changing business process flows allowing for easy communication of key metrics to agents, team leaders and managers which in turn help significantly raise the standards of customer care.”

Ameyo Stats Wallboard has already been the product of choice for many leading contact centers. The increasing process complexities in contact center industry leave no room for legacy applications. Ameyo Stats Wallboard suits the needs of a contact center by increasing operational productivity and efficiency.

About Drishti (www.drishti-soft.com):
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: February 21, 2012 9:10 AM


Leading international BPO expands operations with Ameyo

Ameyo – a leading contact center solution enables Itronics Info Solutions, Bangalore to easily expand their business operations by adding another service location. The solution supported the BPO with a robust technology platform while providing flexibility of business models (both SaaS as well as premise). With Ameyo as the contact center technology, Itronics has doubled the size of their business.

Talking about the association with Ameyo and its benefits, Mustaque, Director, Itronics Info Solutions, says, “Ameyo has been powering our call center operations for more than three years now. The solution delivered the ROI within a few weeks of its deployment. It performs well, without any glitches and is recommended for critical processes as it is fully capable of delivering even in high demanding international dialing scenarios. With a trusted name like Ameyo handling our outbound campaigns, we have now extended our business operations.”

Adding further, Girisha R, Sales Manager at Drishti-Soft says, “Ameyo has been at the core of Itronics’ BPO processes and has delivered consistently. Besides enabling more efficient dialing and better customer connect ratios, Ameyo’s quality monitoring and comprehensive reporting tools significantly enhanced the end business productivity.”

Ameyo supports hosted, premise-based as well as hybrid deployment flexibilities. It is built on Service Oriented (SOA) and Model Driven Architecture (MDA) that enable easy scalability and extensibility. It gives you the flexibility to choose a premise-based set up, a hosted over the cloud offering or a hybrid deployment with some components in cloud and some on-premise. It provides powerful development tools that help build complex features and innovative business applications at a fraction of time and cost as compared to legacy systems.

About Itronics Infosystems Pvt. Ltd.:
Itronics Info Solutions Pvt. Ltd is a Bangalore-based international BPO service provider. Catering to major clients in the US, the call center has delivered high-value campaigns and created a respectable position in the competitive BPO industry. Combining expertise in international dialing with state-of-the-art technology, the BPO is powering critical processes with impeccable service delivery.

About Drishti (http://www.drishti-soft.com):
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: February 6, 2012 12:12 PM


Ameyo powers customer support operations for Bankbazaar.com

Drishti’s award-winning contact center software becomes the technology of choice for Bankbazaar.com – India’s only online loans processing platform. While major business expansions were in the hindsight, Bank Bazaar was struggling with managing the increasing customer calls and unresponsive legacy solutions. Ameyo helped them establish efficient customer support operations to manage their business interactions.

Talking about the solution, Munish Sivagurunath, VP Engineering, Bankbazaar.com says – “Bankbazaar is the leading market place for loans in India. Apart from that we also power the online loan platform for the top four private banks in India. Being a customer-focused and technology-driven company our rapid scaling needed innovative ways to reduce the customer response time. Ameyo helped us expedite our business process with a customized solution. The technical team was very supportive both in the initial implementation and in day-to-day operations.”

 

Besides, the usual customer query resolution, Bank Bazaar team could handle the customers in a more appropriate manner by ensuring that the right skilled agent talks to a priority customer. Also, Ameyo provided for a live multi-party conference platform where the customer could enquire/ compare the loan products offered by different financial institutions and make a more informed decision. Even the web visitors of bankbazaar.com were directed to the customer center via a ‘click-to-call’ option. With Ameyo, the team could implement more such innovative tools to enhance the end customer experience.

 

“Ameyo has provided impeccable technology support to Bankbazaar for their business expansions. The solution has ensured consistent delivery via live monitoring and supervision even across multiple sites. Bankbazaar team is quite optimistic about future endeavors with a reliable solution like Ameyo to manage their customer interactions.” – added Kamesh T, Sales Manager, Drishti-Soft.

 About Bank Bazaar:

Bankbazaar.com is an online marketplace for financial products in India, where one can instantly get free and customized interest rate quotes for personal, home & car loans and credit cards from India's leading banks/NBFCs & apply online. Their goal is to make it easy for everyone to get a great deal on a loan or an insurance product. One can easily compare the total costs of the loan offers on BankBazaar.com and get access to unbiased customers’ ratings of financial institutions. The online portal offers a number of options, making it easy for consumers to take a well-informed decision when choosing a product.

About Drishti (http://www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: January 20, 2012 10:59 AM


Ameyo helps establish an Effective parking management for MAWAQif, Abu Dhabi

Ameyo Communications Suite- A flagship offering of Drishti enables a well structured parking management system for MAWAQiF, a division of DoT, Abu Dhabi. MAWAQIF implemented Ameyo Communications Suite aimed to simplify parking problems, respond to every customer inquiry and gather their constructive feedback in an ongoing manner. With Ameyo as the technology base, a multi-lingual and multi-channel IVRS (Interactive Voice Response System) was deployed to automate MAWAQiF's overall processes for service inquiries, feedbacks, suggestions and complaints.

Ali Moidu, Chief Operating Officer, Dubai Technologies (Channel Partner of Drishti-Soft) said - "MAWAQiF was lagging behind, relying on legacy business application, and thus witnessing low productivity. Ameyo brought in a structured query handling and feedback registration process. MAWAQiF's customers can now contact the authority in their preferred language and voice their queries. They can register complaints regarding parking services that are regularly tracked and kept a proper check on, thus ensuring customer satisfaction. Proper logging and tracking was put-in so as to reduce their turn-around-time to minimum."

Prior to Ameyo, MAWAQiF was using legacy practices to manage their customer interaction process. Manual call handling, recording and reporting along with no tracking system resulted in low operational efficiency as well as dipping customer satisfaction levels. MAWAQiF's strategic planning required the implementation of a solution which provides best of breed technology to easily handle customer queries and provide better experience.

Ameyo provided a technology platform that has not only streamlined the overall customer experience but also added automation in the voice response unit. Quality monitoring features provide a better insight to increase efficiency. After the implementation of Ameyo more number of inbound inquiries was resolved in short duration which supplements the business objectives of MAWAQiF.

About MAWAQiF:

MAWAQiF, one of the Department of Transport's (DoT) divisions, is assigned to manage and regulate parking services in the Emirates of Abu Dhabi. MAWAQiF is developing a comprehensive and integrated parking management program that is aimed at resolving parking issues by implementing innovative and integrated parking solutions contributing to a better quality of life for the residents and visitors of the Emirate.

About Dubai Technologies:

Dubai Technologies specializes in the field of supply and implementation of transport systems, Automatic Fare System, Route & Destination Display Systems, Electronic Taximeters and complete Fleet Management Systems. Established in 1994, DT has come a long way to become a key factor in Middle East's Urban Transit Technology market. The company has consistently grown and developed, continually refining its product range to meet the specific demands of their customers.

About Drishti(www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: December 13, 2011 12:15 PM


Drishti and Africcs partner to present Ameyo to the markets of Zimbabwe

Drishti-Soft- A leading CIM technology innovator and Africcs Pvt. Ltd., Zimbabwe's leading customer care consultancy, enter into a business alliance in order to capture the emerging contact center markets in the continent of Africa. This partnership will strengthen Drishti's local presence in Africa and ensure 24x7 support for new clients.

Zimbabwe's contact centre industry enters a new dawn as the country is set to establish its credulity globally. Drishti-Soft has already proved its mettle by gaining currency in more than 15 countries across Africa. Their contact center solution-Ameyo Communications Suite has been recognized as the perfect fit to cater to the call center needs in Africa.

Says, Ishdeep Singh, Head-BD (New Markets) at Drishti-Soft, "For the very first time, Zimbabwe hosted International Customer Service Week and the turnout was beyond expectation. Drishti along with Africcs was present at the event as we unveiled Ameyo to the audience. Zimbabwe is a storehouse of the emerging communications industry and representing Drishti on a platform of this kind was a proud moment."

Elaborating on this, Cecilia Sewera, MD at Africcs says "Drishti-Soft was among the many international companies to grace the International Customer Service Week in Zimbabwe. It was well received as the audience consisted of some of the colossal leaders in the domain of ICT development. We look forward to a bright future as the alliance with the Indian brand opens a number of avenues for us".

Ameyo is a perfect contact center application as it has been built on a distributed architecture that ensures unlimited scalability and rapid development of features. As the needs of contact centers in Africa are growing at a quick pace, Ameyo’s proven robustness caters to all the needs. Ameyo lies at the core of the partnership between Drishti and Africcs and the partnership looks promising in hindsight as it has provided Drishti with an extensive coverage across the African continent.
   
About Africcs:

Africcs Pvt. Ltd. specializes in call center outsourcing applications. They are an experienced provider of multi-channel, multi-lingual customer contact management solutions. The clientele of Africcs includes global names from industry verticals tourism, telecom, retail, financial & technology sector, government departments, and local authorities.

About Drishti(www.drishti-soft.com)

Drishti-Soft Solution Pvt. Ltd. is an award-winning vendor of contact center solutions. It offers highly relevant features like multiple campaign management, improved productivity via outbound automated dialing, reporting and supervision functionalities and 24X7 customer service support available via multi-channel interaction media. The benefits achieved include cent percent compliance with SLA adherence, increased profitability, reduced operating costs, reduced agent turnover rates and maximization of agent productivity.

Publish Date: December 5, 2011 1:27 PM


DNCIndia -a Drishti-Soft initiative wins eNorth East Award 2011

DNCIndia.com, India's first free online DNC scrubbing service has been awarded the eNorth East Award 2011 at the 2nd eNorth East Award Summit & North East India Digital Festival. Held on 25th November 2011, in Nagaland, the event was organized by YouthNeT, North East Development Foundation and Department of Information Technology, Nagaland. Other leading names associated with the awards included HUGHES, IBM, WIPRO and Digital Empowerment Foundation.

As per the event organizers, "In the category-'Governance & Public Services delivery', we are pleased to announce 'DNCIndia.com', project as a 'Special Mention' for its innovation deployment of ICT tools especially Internet platform to deliver citizen customer services. This project is owned and implemented by Drishti-Soft Solutions Pvt. Ltd."

Expressing his views, Sachin Bhatia, Co Founder, Drishti-Soft Solutions Pvt. Ltd, says "With years of experience in delivering world class solutions to a gamut of telemarketers and enterprises, we understand the challenges faced by the telemarketers due to the implementation of new TRAI regulations. DNCIndia.com is an initiative aimed at easing out the compliance needs and ensures adherence to the TRAI regulations."

The award was given away by Nagaland's chief secretary Lalthara, Nagaland's IT secretary KT Sukhalu, Arunachal Pradesh's planning secretary Ankur Garg, Board of director-ORG, the Public Interest Registry & former CEO, NIXI Amitabh Singhal and Rajen Varada, founder director, TFTP Karnataka.


About 2nd eNorth East Award Summit 2011:

The focus of e-North East 2011 is to dialogue, consult and share ideas and experience in ICT and technology for development to improve development and governance in North East. The focus is to bring forth ideas, programmes, and practices towards learning and experience sharing in relevancy for the State of Nagaland and other NE states. The aim is to enable policy consolidations and partnership understandings and agreements on areas of convergence among stakeholders - government, industry, civil society and academia.

About DNCIndia.com:

DNCIndia.com, a cloud-based initiative by Drishti-Soft Solutions Pvt. Ltd, is a leading provider of robust and easy to use DNC scrubbing solution which enables ease of managing DNC lists in real time. DNCIndia.com offers solution to filter all DND or DNC registered numbers from calling lists (either manually uploading or integrating through API) in an updated, reliable and secure environment. Their customers enjoy significant benefits in terms no hassle of management, saving time and money, with immediate ROI. DNCIndia.com is a unique solution which solves scrubbing challenges for many telemarketers on a daily basis and helps them to adhere to compliance requirements.

About Drishti-Soft(www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.


Publish Date: November 28, 2011 11:38 AM


Leading Real Estate Developer chooses Ameyo for Customer Interactions Management

Ameyo becomes the technology of choice for high-value customer experience management operations of Peninsula Land Limited. The leading real estate developer was looking for a solution to enhance their customer’s experience as well as their customer reach program. They needed a solution that can easily integrate with the Microsoft Dynamics CRM in order to provide a unified IT system for their employees.

As Kailash Kamal, IT head of Peninsula Land Limited elaborates - "We were looking for a dynamic and robust technology platform that could help us achieve higher quality of customer interaction management. The other key requirement included solution's capability to integrate with third party application"

Being one of the largest players in the Indian real estate domain, Peninsula Land Limited had stringent criterions to choose the technology. After evaluating various business requirements and aspects including scalability and ease of integration, the leading real estate developer zeroed down on Ameyo, the multi-award-winning solution from Drishti.

Adding further Kailash said "Ameyo enabled us to improve our sales strategy to deliver significant increase in our business productivity. The solution was flexible as well as responsive to integrate seamlessly with Microsoft Dynamics CRM thereby simplifying sales processes for us. The solution helped us in automating our process allowing us to focus our resources on core business practices."

Ameyo is built on SOA and MDA based solution architecture, leveraging this enterprise can easily enable process automations and customizations on-the-fly. Ameyo is feature-rich contact center software equipped with high-end features and capabilities which empowers enterprises to effectively manage their business resources and enhance productivity.

About Peninsula Land Limited

Peninsula Land Limited (PLL) is one of the largest players in the Indian real estate domain and a part of Ashok Piramal Group.  Peninsula is known for creating projects of international repute. They are known for their professional corporate management, international landmarks and value additions thorough their knowledge of key issues and challenges of developing properties. Peninsula's stronghold is visible in Western India - having established a solid footing in Mumbai; they are now spreading into other parts of India.

About Drishti (www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: November 21, 2011 12:28 PM


Ameyo powers highly successful call center operations for VADS BPO, Malaysia

VADS Berhad - a subsidiary of Telekom Malaysia is using Ameyo as the technology for its contact center processes. The outbound call center was established to create new business opportunities and serve as a parallel revenue-generation unit. Award-winning call center software - Ameyo helped VADS implement a structured customer contact strategy while the easy-to-use interfaces added efficiency to the agent's call-handling capabilities. Ameyo also enabled real-time performance monitoring and voice logging, mandatory for compliance to various international dialing regulations.

Talking about the solution, Bernard Chin, VP - BPO Enterprise at VADS Berhad says - "With full integrated system on Ameyo Communication Suite & our own in-house developed CRM solution, we were able to optimize our Contact Centre to the best industry standards. This helped us bag the 'Best Outbound Contact Centre' award at the recently concluded CCAM Awards 2011. With the help of a highly efficient technology system working as a backbone, we have achieved full control on our agent productivity, campaign performance, quality assurance and customer experience."

"Ameyo not just automated the sales process for VADS, but also helped them extend per day connect rates beyond the prevailing industry standards. The solution is easy to operate, manage and maintain and has helped the BPO establish a strong quality control of the calling processes that is reflecting on the efficiency increase achieved." - says Sharat Chandra, VP Business Development - APAC, Drishti-Soft.

Ameyo is an end-to-end customer interactions management suite. The solution provides automation of customer contact processes and enables interoperability within the underlying applications like billing systems, CRM, Database etc. to create a custom technology infrastructure. It also provides multiple touch-point access to customers converging into a unified platform easily manageable by the organization.

A unified approach enabled by Ameyo allows measuring of the effectiveness and cost of interactions and optimizing them around customer segmentation. The deploying enterprise can implement differentiation of service amongst customer segments and USPs against competition. Ameyo acts as a single solution to manage customer on-boarding, retention and revenue assurance. VADS Berhad added value to their customer contact operations with Ameyo as the technology base.

About VADS Berhad

VADS Berhad (VADS) is one of Malaysia's leading Managed ICT Service providers and an award-winning BPO. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today VADS is wholly owned subsidiary of TM; serving more than 500 medium to large businesses across industries. Their service portfolio includes Value Added Services, IT Services and Business Process Outsourcing. With expertise in information technology and communication, VADS empowers businesses with value-based innovative solutions and services.

About Microtel Technology

Founded in 2000, Microtel Technology is a respected name serving the ICT industry in Malaysia. Microtel is a developer and provider of innovative communication products for professional industries. Offering simple, innovative and affordable communication solutions their product range comprises of contact center software solutions, professional headsets and interfaces for call centers and office, professional telephony and professional wireless communications.

About Drishti(www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: November 8, 2011 12:03 PM


Ameyo Communication Suite manages interactions for largest financial services firm in Bangladesh

Ameyo Customer Interactions Management tool becomes the technology powering the customer care unit of IDLC. The operations ranged from business administration to legal processes and with a disparate set up of work operations; there was a rising need for consolidation of the work process. There was deterioration in the number of repeat customers, thereby leading to a failure of customer retention ability. With Ameyo as the driving force, the interactions were efficiently managed without worrying about the wastage or redundancy of existing resources.

Adding further Surajit Roy, Senior BD, Drishti-Soft says, "Dependency on manual management of processes was leading to downtime and increasing the scope of human errors. Automation was needed in order to improve business efficiency by a considerable amount. Ameyo provided the much needed automation and boosted customer satisfaction levels. IDLC has recorded a remarkable increase in customer retention owing to Ameyo’s unified platform."

As a financial service provider, the interactions were mostly query-related, legal processes, transaction-associated and also a network of communications that took place within the workplace. Safeguarding the information of the customers and ensuring secure interactions forms a vital part of any financial organization.  Also a better customer-query response that can be facilitated through a CRM becomes important. Ameyo provided for a common infrastructure across organizations and gave a holistic customer view across various units.

Ameyo is feature-rich call center software that comes equipped with high-end features such as auto-attendant and risk management which enables the desired reliability and safety. It can effectively manage the resources so as to ensure maximum productivity. A bird's eye view of the operations, regular tracking of incidents and skill-based routing of the calls, all of these contributed in easing out the complexity involved in manual handling of interaction processes. Equipped with the power of Ameyo, IDLC can now plan a rapid business expansion on the same technology infrastructure.

About IDLC:

IDLC is the largest financial institution (non-banking) and one of the leading investment and merchant banks of Bangladesh. It was established in 1985 with the collaboration of reputed international development agencies, such as Kookmin Bank, Korean Development Financing Corporation, International Finance Corporation of the World Bank Group, Aga Khan Fund for Economic Development, German Investment and Development Company.

About Drishti(www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: November 2, 2011 10:52 AM


Drishti-Soft Launches Ameyo 3.0 - The Next-Level of Automation

Earlier today, Drishti-Soft the company behind the popular Ameyo version 2.0 announced the release of the upgraded Ameyo version 3.0. Packed with the more features than its predecessor. The new version also includes some new advancement such as user enhancements and an intuitive graphical interface.

"These advancements are a long time coming." Said Bishal Lachhiramka CEO at Drishti-Soft. He continued by saying. "We didn't want to just upgrade our version by adding 1 or 2 features. We developed the upgrade by making sure that everyone could avail the rich and robust solution."

In addition to the heightened user performance and intuitive graphical interface, new packages have been launched catering to every need and every market possible.  "Customers are the driving force behind Drishti-Soft's innovation strategy. We have designed the new packages to reflect the specific demand of all of our customers, not only to the large contact centers. We have also provided solutions for the smaller contact centers and even enabling enterprises with the next level of automation all the while the solution is offered at an affordable value." Said Sachin Bhatia, VP at Business Development at Drishti-Soft.

The Ameyo version 3.0 is not only more powerful than its predecessor but allows the ability for customers to pick and choose based on their specific requirements. This allows the upgraded solution greater depth of detail. "We have defined more usability features that definitely empower every user across levels, this empowerment plus the new graphical interface makes their jobs much simpler." Bishal added further.
 
The new Ameyo 3.0 upgrade is initially launched in India and Drishti-Soft is providing existing customers with an upgrade to the new version.


About Drishti (www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: October 18, 2011 9:51 AM


Yesso BPO switches to Ameyo for managing critical outbound process

Ameyo Communication Suite becomes the technology of choice for Yesso Global Services. The premier BPO service provider was already using a leading outbound solution. However, the critical client processes on floor required operational flexibility from the existing dialer where it lagged. By switching to Ameyo, they could not just deliver better but also ease-out the hassles from IT management. The prompt and efficient direct support from Drishti was another incentive for Yesso.

Talking about the experience, Mr. Yethish Kumar, Executive Director, Yesso BPO says - "We were using a well renowned European based dialer for our international dialing campaigns. The solution was working well but was rigid towards the dialer configurations our processes required. Also the third-party support system was a problem. We decided to switch and chose Ameyo. The solution was highly efficient and surprisingly easy-to-use. The UI's were very well-designed that simplified the IT management considerably. Drishti team was quite responsive and quick to resolve all tech support issues. We plan to increase our Ameyo-reliance further."

In international dialing scenarios, the dialer performance is tested to the max. With business criticality involved, any call center cannot afford to risk system availability. Only a robust solution that can ensure very high-uptimes and also provide the necessary flexibility for process-specific changes on-the-go can survive.  "Ameyo Communication Suite is an award-winning solution that has patent-pending development platform at the core.  The SOA and MDA based solution architecture makes it extremely easy to adapt to business requirements. Also, the user-interfaces of Ameyo have been designed to simplify both operations as well as solution management. Ameyo presents a feature-rich technology package that is capable of delivering even in very demanding business set-ups." says - Kamesh T, Sales Manager at Drishti-Soft.

About Yesso:

YESSO Global Services is a premier global provider of outsourcing services across the front and back office that specializes in domains such as health care, tourism and BFSI. By combining highly trained people with scalable state-of-the-art technology and proven business methodologies, they deliver dependable and realistic service levels to the clients from the start. Headquartered in Chennai, the BPO provides Call center (in bound & out bound process) voice, customer support services, telemarketing, technical support services to clients across major industry verticals.

About Drishti (www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: October 10, 2011 10:59 AM


DNCIndia.com launches full version -FREE for limited use

DNCIndia.com a pioneer in DNC scrubbing solutions have launched the full version of DNC scrubbing services, Free for limited use, aimed at solving challenges for telemarketers in complying with TRAI regulations and scrubbing the calling lists daily.

"This is an important step towards DNC/DND compliance with TRAI." says Sachin Bhatia, VP Business Development, of Drishti-Soft.

The full version not only offers the same download features as the beta version, but also provides telemarketers with additional features like API, which completely automates the manual interventions involved, multiple scrubbing modes for single or multiple numbers, audit support, reliability and accuracy.

Adding further, Bhatia says -"We realize that telemarketers have a tough time in complying with DNC numbers and our solution has been tested and proven to solve this problem where DNCIndia.com, is providing the basic solution at free of cost to telemarketers and more advanced features such as API, audit support and special alerts for outdated DNC files amongst others."

The complete version of DNCIndia.com is available to every type of telemarketers which could be accessed from any location and relieves the telemarketers from the hassle of managing database, investing on human resource and time to comply with TRAI regulations.

Through the beta launch, DNCIndia.com understood its client's needs and developed various features to provide faster, better and more reliable solution which is designed to exceed the expectations by using the most optimized techniques for scrubbing. Furthermore DNC India.com ensures that the database is updated every hour by both automatic as well manual processes, providing the most updated database to their clients.

TRAI regulations have become stricter and more cumbersome to manage DNC lists. A unique solution is the need of the hour and DNCIndia.com clicked at the right time to resolve challenges faced by telemarketers. Currently compliance is managed by manually scrubbing calling lists and maintaining an in-house database, which increases the operational costs drastically. This solution would help telemarketers to save money and also prevent them from getting blacklisted.

About DNCIndia.com ( www.dncindia.com )

DNCIndia.com, an initiative by Drishti-Soft Solutions Pvt. Ltd, is a leading provider of robust and easy to use DNC scrubbing solution which enables ease of managing DNC lists in real time. DNCIndia.com offers solution to filter all DND or DNC registered numbers from calling lists (either manually uploading or integrating through API) in an updated, reliable and secure environment. Their customers enjoy significant benefits in terms no hassle of management, saving time and money, with immediate ROI. DNCIndia.com is a unique solution which solves scrubbing challenges for many telemarketers on a daily basis and helps them to adhere to compliance requirements.

About Drishti (www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: October 3, 2011 1:41 PM


Ameyo manages business interactions for Top HR Solutions Company

Drishti's Ameyo Communication Suite becomes the technology behind multi-level interwoven business processes of Adecco India. The Bangalore-based HR solutions company offers temporary staffing, permanent placement, outsourcing, consulting and outplacement services to A-list companies. Ameyo helped in consolidating their diverse communication processes across different entities as well as business units involved. With Ameyo, the entire information was centralized and provided for better control and transparency of operations.

Elaborating further on this Adecco India says, "Being an HR solutions company, our day-to-day interaction processes were intricate and complex. Ameyo introduced a structured framework to our interactions and gave us the required efficiency. With Ameyo, we realized that we could significantly enhance our business processes, without the need of any extra resource. It is a promising solution and a great contributor to future business expansion."

The communication processes in an HR firm includes a two-way communication between companies, clients, candidates and agents within the company itself. This leads to a cobweb of interactions which are highly intricate and complex. A dire need for a solution arises that is able to simplify and make way for ease-of-communication. Ameyo orchestrated the work flow on a unified platform and thereby increased the efficiency considerably. It also enabled better inter-operability between the disparate units and reduced manual hassles and latencies.  
 
Ameyo is a CIM application that provided next-gen, innovative technology tools such as automated reminders, scheduling and information management. It seamlessly integrated with their underlying database and hence there was a drastic reduction in time, efforts and cost. Reusing of existing applications led to tremendous savings apart from acquiring quicker and better results. The operations were fully automated and this provided a leeway for the agents to divest their efforts in coming up with new and innovative ideas. With the power of a robust solution, Adecco is fully equipped to scale up their business processes on a large scale.

About Adecco India:

Headquartered in Bangalore, Adecco India is a leading end-to-end HR solutions company. The services portfolio of Adecco includes Executive Search, Recruitment, Learning and Temporary Staffing services to client organizations across industry verticals such as ITES, telecom, media, entertainment, consumer services, retail, agriculture and agri-based organizations amongst many others.

About Drishti (www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: September 27, 2011 11:08 AM


Bangladesh-based business group chooses Ameyo for international BPO processes

Drishti's award-winning call center software, Ameyo, powers high-demanding international outbound operations for a Call Center in Bangladesh. The BPO is a division of well-respected Runner Group of Companies and offers international telemarketing services to countries like Australia and Canada. Ameyo provided a robust outbound technology that completely automated the dialing processes and delivered high productivity even in multiple shift scenarios.
 
The technical team at The Runner Group was looking for a robust platform upon which they could build their infrastructure. For this, Drishti's team conducted on-site demos in order to present the key features and benefits of Ameyo. With strict evaluation criteria and competition from other leading vendors, Ameyo emerged as a solution of choice for the international BPO.

Talking about the experience, Mr. Dipak Chaki, AM, Runner System Technology (RST) says - "Our process SLAs were very stringent and we needed a technology that could help us match them. Ameyo proved to be absolutely reliable. The user interfaces make Ameyo very easy to operate. Also it gives us remote web-based access to the system that further simplifies work operations for us. The add-ons definitely include quick after sales support which is a rarity for other solutions."

Drishti has an extensive portfolio of outbound dialing applications. Ameyo Predictive Dialer provides dynamic call pacing ratio that is suitable for standardized as well as aggressive calling scenarios. The deploying call center can choose a paring ratio and define the contact strategy appropriate to the process on floor. Ameyo outbound features also include multimedia as well as broadcasting. More advanced applications include PACE or Pro Active Connect Enhancer and Parallel Predict Dialer or PPD.

About Runner Group:

Runner Group of Companies operates as a conglomerate business having a number of Strategic Business Units across many verticals. RGC emerged as an automobile company and was registered in the Joint Stock Company of Bangladesh under Companies Act 1913 as a Private Limited Company.  It has recently incorporated two new business units called Runner Agro-Products and Runner System Technology among the already existing set of motors, bricks, automobiles and properties business. With this added feather, RGC is spreading its wings across many business verticals in Bangladesh.

About Drishti (www.drishti-soft.com)

Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: September 19, 2011 9:44 AM

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