Ameyo Call Center Software powers the first directory services helpline of Nigeria - - ContactCenterWorld.com Blog
Ameyo - the award-winning communication suite from Drishti becomes the technology behind the very first phone-based directory services in Nigeria - vConnect. The company was looking at advanced automation for complete customer interaction management. Ameyo not just helped them consolidate their customer care processes but also helped them create new business opportunities. Transcending from the existing disparate business applications to a more homogenous contact center technology, vConnect achieved unprecedented business expansion and efficiency.
"Within a few months of business operations using Ameyo, we have expanded to over 35%. The number of calls received per day has increased rapidly and Ameyo has proved to be very effective in managing them all. Our customer service representatives are more adept at answering customer calls with prompt information availability thanks to the Ameyo interfaces. The solution has also empowered us with real-time performance analysis and tools to manage our resources for better productivity." - says Deepankar Rustagi, General Manager, vConnect.
For services like vConnect, prompt and reliable service can mean all the difference. The popularity gained by vConnect info line can be credited to value add by Ameyo. The flexible architecture of Ameyo makes integrations with third party applications easy and quick. Integration of the CRM, Database and telephony components to a single platform enabled rapid information management. Besides this, the solution also utilized all existing business systems including a PBX thereby saving the initial investments. Graduating from emerging services to market-accepted stage, vConnect is confident that Ameyo would provide them a scalable and reliable technology base to support further business expansion plans.
vConnect is the largest information service provider & no.1 local search engine in Nigeria. Bridging the gap between information seekers and providers, vConnect provides easy and quick tele-search mechanism whereby the information seeker can just dial to 070 0000 8888 at no extra charges, and all the information will be delivered from the most extensive database of Nigerian businesses listed with the info line. Adding innovative services to their portfolio, the company has employed latest technology infrastructure to carve out a niche in the segment.
About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: August 22, 2011 10:16 AM