Teamlease chooses Ameyo for managing their business interactions - - ContactCenterWorld.com Blog
Drishti-Soft Solutions becomes the technology provider for complete interactions management for Teamlease Services. The later being one of the top staffing companies in India selected Ameyo for consolidating the complex interaction processes (both internal as well as external). Teamlease is a company engaged in temporary and permanent manpower solutions. The communication processes involve inbound and outbound interactions between the following entities besides Teamlease:
- Existing employee base - own staff of Teamlease as well as leased-out staff
- Clients - Big corporates who outsource their staffing processes to Teamlease
- HR Consultants - suggesting appropriate candidates for the job openings
- Direct Candidates - looking for a job opportunity
With various inter-dependent entities involved, the day-to-day business process becomes complex and automation becomes a need rather than just an efficiency enhancement tool. Talking about the benefits of getting the right technology for such intricate business processes Sharat Chandra, VP, Business Development, Drishti-Soft says - "HR outsourcing is a budding specialized-services domain. As it grows further, there would be an increased need for streamlining of the business operations and hence the use of innovative technology tools. Next generation CIM apps can play a crucial role in taking hassles out of the core functions of an HR outsourcing firm. By automating inbound/ outbound communication process and integrating them with the underlying database and other apps, a staffing company can save tremendous time, efforts and costs besides getting quicker and better results."
Elaborating on the benefits TeamLease derived from an advanced automation solution like Drishti's Ameyo, Neeti Sharma, Vice President at TeamLease Services Pvt. Ltd. says - "Servicing clients and employees efficiently is very important for us to maintain our growth trajectory. Hence, we brought in Drishti as a technology partner for our integrated contact center. We are glad that with Drishti's Ameyo solution, good interoperability has been established within our various automation applications enabling us to expand our operations without worrying about IT infrastructure support."
Future generation technology is about collaboration. Businesses today comprise of a complex set of interwoven processes. Without IT, integrating them all and harnessing the desired results is not possible. Ameyo is an advanced software solution that is capable of automating business operations from the very core. SOA and MDA based architecture of the solution gives it flexibility to add and accept business applications as per need. The technology platform of Ameyo is robust and provides perfect base to scale up processes with growing business.
TeamLease Services is India's leading staffing company and provides a range of Temporary and Permanent manpower solutions to over 1000 clients. Having started operations in 2002, Teamlease now has 75,000 employees in over 800 locations. Their core team of 600+ employees operates via a network of branches present across 15 cities in India, namely Ahmedabad, Bangalore, Chennai, Chandigarh, Cochin, Delhi, Goa, Guwahati, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mumbai and Pune.
About Drishti (www.drishti-soft.com)
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of CIM solutions for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: February 21, 2011 11:46 AM