Ameyo Call Center Solution supports compliance to PCI Data Security Standards for QDF, Philippines. The worldwide information security standard is a mandate for any process involving card payments. The transactional base of such processes requires the company to adhere to strict global policies of complete confidentiality of customer's payment card data. Quinn Data Philippines achieved the compliance effectively with Ameyo’s technology support.
Compliance to various International standards is one of the top 5 issues organizations are required to address, with a major responsibility falling upon the IT solution. Also, the complexity of each regulation and dynamic nature of the policies further burden the call center as well as the technology backing it to keep abreast of the changing regulatory landscape. Now every update does bring with it a cost. For a call center, already struggling in a shrinking margins scenario, managing such additional costs is another challenge.
Quinn Data was taking rigorous steps to manage the PCI DSS regulations. The call center's process involved transactions with the customers sharing their card details. To secure such information, PCI compliance becomes a mandate. Drishti gave them the technology support for effectively managing the standards without any affect on the call processes. Elaborating on the role, Varun Bansal, Country Representative, Drishti Philippines adds - "Drishti Philippines is committed to support its customers in their new challenges in the dynamic environment. PCI compliance at QDF is yet another step that positions Ameyo to support call centers running processes that include financial transactions."
Ameyo is a feature-rich call center software that has a plethora of capabilities which are not necessarily full explored by the deploying call center. Many of the in-built applications in Ameyo automatically support various compliance standards prevalent in the call center industry globally. More so, there are constant feature updates up keeping with the app and consequently regulatory landscapes. Adding to it the competitive pricing of the solution, it becomes a de facto pick for call centers struggling with regulations like PCI DSS compliance.
About Quinn Data Facilities (QDF) Inc
Established in the Philippines in 2008, Quinn Data Facilities (QDF) Inc is a fast-paced growing organization focusing on data management and outbound telephone fundraising. They aim to provide successful telephone fundraising projects for their clients in the UK and in Australia. Riding ahead of competition, QDF relies on a robust technological infrastructure that is fully scalable, extremely redundant and disaster recovery compliant.
About Drishti Philippines Inc (www.drishti-soft.com)
Drishti Philippines Inc. is a wholly owned subsidiary of Drishti India - a leading innovator of communications technologies for next-generation Enterprises. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe. Since its inception in Sep 2006, Drishti Philippines Inc. has acquired clients in all major cities including Makati, Manila, Ortigas and Cebu. With highly responsive local support and 24 X 7 Help Desk services, Drishti Philippines ensures smooth operations for their clients.
Publish Date: September 20, 2010 10:14 AM