Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Quinn Data Philippines achieves PCI DSS Compliance with Ameyo Call Center Solution - - ContactCenterWorld.com Blog

Quinn Data Philippines achieves PCI DSS Compliance with Ameyo Call Center Solution

Ameyo Call Center Solution supports compliance to PCI Data Security Standards for QDF, Philippines. The worldwide information security standard is a mandate for any process involving card payments. The transactional base of such processes requires the company to adhere to strict global policies of complete confidentiality of customer's payment card data. Quinn Data Philippines achieved the compliance effectively with Ameyo’s technology support.

Compliance to various International standards is one of the top 5 issues organizations are required to address, with a major responsibility falling upon the IT solution. Also, the complexity of each regulation and dynamic nature of the policies further burden the call center as well as the technology backing it to keep abreast of the changing regulatory landscape. Now every update does bring with it a cost. For a call center, already struggling in a shrinking margins scenario, managing such additional costs is another challenge.

Quinn Data was taking rigorous steps to manage the PCI DSS regulations. The call center's process involved transactions with the customers sharing their card details. To secure such information, PCI compliance becomes a mandate. Drishti gave them the technology support for effectively managing the standards without any affect on the call processes. Elaborating on the role, Varun Bansal, Country Representative, Drishti Philippines adds - "Drishti Philippines is committed to support its customers in their new challenges in the dynamic environment. PCI compliance at QDF is yet another step that positions Ameyo to support call centers running processes that include financial transactions."

Ameyo is a feature-rich call center software that has a plethora of capabilities which are not necessarily full explored by the deploying call center. Many of the in-built applications in Ameyo automatically support various compliance standards prevalent in the call center industry globally. More so, there are constant feature updates up keeping with the app and consequently regulatory landscapes. Adding to it the competitive pricing of the solution, it becomes a de facto pick for call centers struggling with regulations like PCI DSS compliance.

About Quinn Data Facilities (QDF) Inc

Established in the Philippines in 2008, Quinn Data Facilities (QDF) Inc is a fast-paced growing organization focusing on data management and outbound telephone fundraising. They aim to provide successful telephone fundraising projects for their clients in the UK and in Australia. Riding ahead of competition, QDF relies on a robust technological infrastructure that is fully scalable, extremely redundant and disaster recovery compliant.

About Drishti Philippines Inc (www.drishti-soft.com)

Drishti Philippines Inc. is a wholly owned subsidiary of Drishti India - a leading innovator of communications technologies for next-generation Enterprises. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe. Since its inception in Sep 2006, Drishti Philippines Inc. has acquired clients in all major cities including Makati, Manila, Ortigas and Cebu. With highly responsive local support and 24 X 7 Help Desk services, Drishti Philippines ensures smooth operations for their clients.


 

Publish Date: September 20, 2010 10:14 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 141 
Share

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =