Leading international BPO expands operations with Ameyo - - ContactCenterWorld.com Blog
Ameyo – a leading contact center solution enables Itronics Info Solutions, Bangalore to easily expand their business operations by adding another service location. The solution supported the BPO with a robust technology platform while providing flexibility of business models (both SaaS as well as premise). With Ameyo as the contact center technology, Itronics has doubled the size of their business.
Talking about the association with Ameyo and its benefits, Mustaque, Director, Itronics Info Solutions, says, “Ameyo has been powering our call center operations for more than three years now. The solution delivered the ROI within a few weeks of its deployment. It performs well, without any glitches and is recommended for critical processes as it is fully capable of delivering even in high demanding international dialing scenarios. With a trusted name like Ameyo handling our outbound campaigns, we have now extended our business operations.”
Adding further, Girisha R, Sales Manager at Drishti-Soft says, “Ameyo has been at the core of Itronics’ BPO processes and has delivered consistently. Besides enabling more efficient dialing and better customer connect ratios, Ameyo’s quality monitoring and comprehensive reporting tools significantly enhanced the end business productivity.”
Ameyo supports hosted, premise-based as well as hybrid deployment flexibilities. It is built on Service Oriented (SOA) and Model Driven Architecture (MDA) that enable easy scalability and extensibility. It gives you the flexibility to choose a premise-based set up, a hosted over the cloud offering or a hybrid deployment with some components in cloud and some on-premise. It provides powerful development tools that help build complex features and innovative business applications at a fraction of time and cost as compared to legacy systems.
About Itronics Infosystems Pvt. Ltd.:
Itronics Info Solutions Pvt. Ltd is a Bangalore-based international BPO service provider. Catering to major clients in the US, the call center has delivered high-value campaigns and created a respectable position in the competitive BPO industry. Combining expertise in international dialing with state-of-the-art technology, the BPO is powering critical processes with impeccable service delivery.
About Drishti (http://www.drishti-soft.com):
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a Service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: February 6, 2012 12:12 PM