Ameyo doubles the customer connect rates for Symphony BPO Malaysia - - ContactCenterWorld.com Blog
Ameyo, the IP-based call center suite from Drishti-Soft enables Symphony BPO in achieving a 200% efficiency increase for their customer contact processes. Powering some of their most critical client processes, Ameyo delivered significant productivity boost for the Malaysia-based BPO winning them appreciation from their customers.
As in the words of Ms Sunita Soyza, Director, CRM OB, Symphony BPO Solutions - "Our dialing processes relied much on conventional practices and we were keen on transforming the entire business operations to migrate to a multi-contact center level. With Ameyo we achieved complete automation and interoperability between the telephony and sales applications and were able to deliver better to our customers. The user interface of Ameyo helped our agents handle the customers better."
Symphony BPO being one of the leading outsourced call centers in Malaysia offers outsourcing services for financial processes, HR, contact management etc. Some of these critical client processes are not just time bound but require impeccable service delivery. For the technology powering such operations, the business requirement also becomes stringent and hence a robust platform becomes not just an advantage but a necessity. The award-winning call center technology - Ameyo is an ideal fit for such a requirement.
Talking about the solution, Tommy Ng, Sales Director, Microtel Technology (VAR of Drishti-Soft) says - "Ameyo provides capabilities to configure a focused customer contact strategy. BPOs are able to connect better to their prospects and hence experience a considerable increase in sales. Easy-to-use interfaces of Ameyo simplify day-to-day operations for all users thereby adding to the efficiency. Ameyo also empowers the agents with complete customer information before the call is connected so that the agent is able to handle the call better."
About Symphony BPO
The Symphony Group is one of Asia's leading business process outsourcing (BPO) outfit and the partner of choice for more than 3,000 clients - from private and public-listed companies to Fortune 500, Global 500 and large conglomerates across the Asia Pacific region. Being one of the top 100 Global off shoring company, Symphony operates out of several locations in Malaysia and Osaka, Japan delivering contact management, human resource, financial, corporate secretarial, share issuance and registration and cheque processing solutions.
About Microtel Technology
Founded in 2000, Microtel Technology has been developing and providing innovative communication products for professional industries. Offering simple, innovative and affordable communication solutions their product range comprises of professional headsets and interfaces for call centers and office, professional telephony and professional wireless communications. Among the solutions offered are Voice Recording & Monitoring Solution, Call Script Builder, All-in-one contact centre communication suites.
About Drishti (www.drishti-soft.com)
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: March 1, 2011 12:07 PM