Drishti-Soft announces the launch of Ameyo-on-Cloud 2.0 - - ContactCenterWorld.com Blog
In the past few years, the contact center industry has exhibited a move towards SaaS (Software as a Service) model. Here the IT infrastructure resides in the cloud and communication solutions are deployed as service over the network. Being one of the pioneers in IP telephony and SMB contact center technology, Drishti-soft started working on SAAS platform way back in 2006. Thus came into existence Ameyo-on-Cloud series. With concentrated industry focus and precision in the service requirements of businesses, Drishti made major enhancements in their hosted contact center (HCC) solution and launched the latest version called Ameyo-on-Cloud 2.0.
At the heart of Ameyo-on-Cloud 2.0 are patent pending technology innovations from Drishti - Ameyo Component Service Framework and Ameyo Development Platform (ADP). These make Ameyo inherently multi-tier, multi-tenant and SaaS ready. Ameyo supports hosted, premise-based as well as hybrid deployment flexibilities. It provides powerful development tools that help build complex features and innovative business applications at a fraction of time and cost as compared to legacy systems. Leveraging its Model Driven Architecture (MDA), most of the mechanical tasks are automated in the process.
With futuristic technology thought, Drishti is churning out innovations showing an aggressive market capture focus. Beyond SaaS, Ameyo platform is designed to extend to PaaS (Platform as a Service) model as well. ADP can be extended to partners and solution providers to enable them to build custom solutions and applications that can be deployed in the same setup. This gives Drishti a 'beyond the future' edge over competition.
As Sachin Bhatia, VP, Business Development, Drishti-Soft elaborates - "The efficiency of Ameyo-on-Cloud platform comes with its superior architecture and design for providing all-in-one IP and Software based offering having an extremely rich feature set. With real-time information access and response to business changes, Ameyo-on-Cloud 2.0 provides comprehensive solutions to Call Centers, in the most cost-effective a-la-carte and pay-as-you-go manner."
The latest hosted contact center solution from Drishti - Ameyo-on-Cloud 2.0 not just eliminates the heavy technology expenditure but also liberates IT from redundant systems, maintenance and upgrades. On cloud services add sourcing options where the enterprises can deploy both multi-site environments as well as home agents.
Taking about the significant enhancements made to the platform, Nayan Jain, CTO, Drishti - Soft says - "We aimed to provide highest reliability for server connectivity over the cloud. We made optimizations at the server level to make Ameyo-on-Cloud 2.0 more persistent over a public network. Simplification of user interfaces and IT operations was another major thing on our minds. Firstly, the GUI screens were redesigned to inculcate ease-of-use at the base level and then we worked on Ameyo Control Panel (ACP). To reduce operational IT efforts, ACP was enhanced to support business logic and specific alarms/notifications."
Ameyo-on-Cloud 2.0 makes Drishti-soft better equipped to offer SaaS services via partners to large customer base. This would enable the enterprises to unify unlimited number of geographically distributed Call Centers as well as replace the legacy technology with a more powerful one at a lower IT budget. The enhanced product from Drishti's Ameyo-on-Cloud series is ideal for Hosted Contact Center (HCC) solutions to customer-facing enterprises across the globe.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises. Their customers enjoy significant benefits in terms of increased efficiency, reduced operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: April 8, 2010 6:52 AM