Ameyo enables customer interaction management for Seven Seas Edutech. For a diverse service portfolio in education consultancy and manpower services, Seven Seas Edutech caters to mass student/ customer queries on a daily basis. Ameyo helped them consolidate the interactions, map the caller profiles and also automate multi-department call routing for effective query resolution. With a centralized automation system to track and manage the calls, the company could focus on their core competency areas i.e. consultancy services.
Talking about the technology benefits, Shantanu Agarwal, MD, Seven Seas Edutech says - "We have a distinct customer segment, which comprises of students who plan to study abroad, calling us daily. Mapping the customer query and routing it to the concerned department was becoming cumbersome as number of call rose commendably with business expanding into horizons like Career counseling and HR services. Ameyo not just automated the call handling process but also added efficiency to it. We could handle more customer/ student queries in lesser time. Considering the scalability factor of Ameyo, we do believe that as we venture into new segments of business, the solution would be able to support us and deliver value."
Enterprise communications have evolved from a random query resolution to a more structured contact strategy. Ameyo with Services Oriented and Modular architecture gives a flexible technology base that can integrate and adapt to the dynamic CIM (Customer Interactions Management) needs of enterprises. Defining the contact strategy and weaving business processes around the solution infrastructure becomes easy with Ameyo. With advanced contact center features and innovative developer tools, Ameyo is equally capable of supporting the technology needs of call center as well as emerging businesses.
About Seven Seas Edutech
Seven Seas Edutech is a multi-faceted growing enterprise. Established in 2009 as an Integrated Recruitment Consultancy Firm, today Seven Seas Edutech has expanded its service portfolio to overseas education business and higher-education consultancy. For the recruitment & manpower services, the company has experience in core industry verticals including Infrastructure Development, IT, Telecom, Banking, FMCG, Retail, Apparel Industry, Engineering and Health Care. For education consultancy services, they have strategic tie-ups with leading universities to provide higher-education and study abroad-services to the enthusiastic student base. With a strong technology backbone, the company has been successful is creating a sound market standing.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave the way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: June 27, 2011 1:02 PM