Ameyo - the award-winning contact center software from Drishti-Soft becomes the technology behind a highly effective customer service center of Metglobal. The latter being a leading hospitality and online travel company caters to a global clientele with specific attention on developing long-lasting customer relationships. With Ameyo as the technology, they established their own in-house help desk-cum-support center-cum-sales office where they could define the customer experience and ensure best service delivery crucial for a good hospitality business.
Elaborating on the business case, Varun Bansal, Country Manager, BD, Drishti Philippines Inc says - "Metglobal was in a business expansion stage where they were keen on streamlining their service delivery platforms. Having had problems of appropriate customer service and frequent call drops due to application failure from their previous solution, they were keen on having a more reliable solution to power their customer service operations. Ameyo enabled them to integrate the calls from separate toll-free numbers into a unified system, automatically connect their customers to the best available agents and also manage their operations with real-time monitoring and extensive reporting."
Adding further, Bansal says - "Metglobal has plans to further expand and upgrade their customer service center. Ameyo's extensive platform supports instant scalability thus making it easy for them. They would also be integrating instant payment option for a quicker service delivery. With Ameyo, this can be done quickly and affordably along with compliance to all financial transactions-related regulations."
Talking about their experience with Ameyo, Stephen Casio, Country Manager at Metglobal says - "Our customer service center has delivered us great productivity ever since we got Ameyo on-board. The solution has given us multiple technology capabilities in a single package. It has helped us scale our operations smoothly and manage our customers more effectively. The system-generated reports have helped us in streamlining the operations and enhance the processes. We recommend the solution as a good ROI." As a special mention, Casio adds - "The Business Development Manager and the technical team have provided A1 assistance beyond our contractual relations."
Metglobal Philippines Inc is a major online travel company with offices in Europe, the United States and Asia. A leading provider of accommodation booking services in the travel market, Metglobal offers innovative technology-driven travel distribution services worldwide benefiting both consumers and industry partners alike. The core of Metglobal's success is building sustaining relationships with our partners through our unbeatable rates, efficient use of technology and dedicated customer service.
About Drishti (www.drishti-soft.com)
Drishti Philippines Inc is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: May 19, 2011 10:12 AM