Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Drishti launches Ameyo PACE - the successor to Predictive Dialing - - Blog

Drishti launches Ameyo PACE - the successor to Predictive Dialing

Ameyo PACE, Pro Active Connect Enhancer, is the latest innovation from Drishti Labs. It is a software module that works in conjunction with the Predictive Dialer and helps businesses to enhance the end results by adding intelligence to the overall process of outbound dialing. With PACE, the campaign manager can configure a smarter contact strategy based on various advanced parameters including customer segment and interaction history.

In today's cut-throat competition, campaign managers are challenged with ever-growing demand for higher productivity and adherence to stricter regulations & compliances. Even with latest tools and technology, there is still a lot of human dependency for customer contact management & decision making for day-to-day operations in a contact center.
As Nayan Jain, CTO, Drishti-Soft explains - "In our research, we found that there is a need for a tool to help contact centers configure and automate business policies and contact strategies. We focused our efforts into developing an innovative solution that addresses this need. Hence, PACE came into existence. With pluggable business intelligence, PACE would boost the productivity of contact center processes by up to 30%."

PACE acts as an assistant to the campaign managers and helps them define, configure and automate business specific processing of customer contacts. Besides, maximizing the customer connects, PACE also reduces telecom costs thus enabling an overall increase in end productivity. The module can deliver significant increase in the business results of an outbound campaign as compared to a Predictive Dialer alone.

PACE has already been beta tested at Total Soft Solutions. Elaborating the claim further Ashish Bhatia, Managing Director, Total Soft Solutions, says – "PACE has been tested successfully at our premises. We started with rudimentary configuration for the initial run and observed 19% enhancement in connect rates and over 9% reduction in telecom costs. These results were quite surprising for us and also made us more ambitious about the business benefits we can derive by configuring process specific intelligence to PACE."

By establishing a more intelligent contact strategy based on customer profiling parameters, contact centers not just connect better to their customers but also achieve significant reduction in nuisance calls to important customers. This in turn helps deliver a better customer experience.

About Drishti ( )

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises and Contact Centers. Their customers enjoy significant benefits in terms of increased efficiency, reduced operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: May 31, 2010 2:58 PM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =