AmeyoXchange: Tool for call centers to manage TRAI Regulations @ PBX cost - - ContactCenterWorld.com Blog
With the Telecom Regulatory Authority of India (TRAI) becoming very serious about Unsolicited Commercial Communications (UCC), it has become imperative for telemarketers in India, to check with the National Do Not Call registry and scrub their call lists before making calls. AmeyoXchange is an advanced contact center solution that enables easy compliance to all the regulations for telemarketing processes.
As stricter regulations from TRAI are challenging business processes, there’s an increased need for a solution which provides compliance to all these and an upgrade to a more relevant solution at minimum costs. AmeyoXchange empowers contact centers to effectively answer problems like “Interactions History Reports”, “MIS” and “DND Compliance”. The solution is available at a cost similar to PBX for call centers.
AmeyoXchange’s DND database management and DND number blocking capability for outbound calls enables adherence to Unsolicited Commercial Communications (UCC) regulations. The solution is compact and includes core call center functionalities like conference, transfer and hold. It also provides end-to-end voice logging for supervision and quality monitoring. To add to this, call centers get phone agents login with ACD and MIS capabilities. With the process automation enabled by AmeyoXchange, call centers can get comprehensive MIS reports based on agent performance, CDR, telephony performance etc.
Talking about the product composition, Sachin Bhatia, Vice President, Drishti-Soft says – “AmeyoXchange is a benchmarked solution and uses only tested components of the Ameyo suite and other proven Telephony Technologies to provide carrier-grade performance and reliability. Drishti does not compromise on components (example Telephony cards coming from the SE Asia region). We commit more than 99.5% uptime without redundancy and with it, even higher. The Java-based robust Ameyo application platform makes AmeyoXchange scalable with more than 1000 channels in single setup. SOA (Service Oriented Architecture) and MDA (Model Driven Approach) base makes AmeyoXchange completely extensible. The solution can be further upgraded with on-demand features like CTI, predictive dialer, IVRS etc. for a complete communication suite.”
Besides all this, AmeyoXchange gives a full upgrade from any existing call center solution – be it a PBX or any auto dialer. It does not require the call center to throw away their current hardware and software systems to upgrade; AmeyoXchange utilizes them all and seamlessly integrates with existing PBXs and protects investment. With a powerful tool like AmeyoXchange, a call center can achieve easy compliance, effective management of resources and granular reporting of day-to-day operations.
About Drishti( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises. Their customers enjoy significant benefits in terms of increased efficiency, reduced operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: January 31, 2011 2:07 PM