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Drishti makes advancements to Web Access for easier application collaboration - - ContactCenterWorld.com Blog

Drishti makes advancements to Web Access for easier application collaboration

 Drishti-Soft Solutions announced enhancements in the Web Access API of their award-winning Ameyo Contact Center Suite with addition of customer management capabilities. These new APIs would come handy in exposing customer management interfaces to any third party application. Consequently, Ameyo becomes more integration-friendly and better equipped for application collaboration.

The need for integration with third party systems, applications and tools arises from the basic fact of increasing inclination towards process automation. Enterprises are getting more conscious of the need for high-end applications implementation for business efficiency. In a typical enterprise deployment, Ameyo and third party enterprise systems like Case/Incident Management System, Billing System, CRM etc. need to interoperate and integrate to actualize business value for the customer.

As Nayan Jain, CTO, Drishti-Soft elaborates - "Ameyo's philosophy for third party integration is based on service oriented architecture (SOA) where in all the functionalities provided by the system is exposed as services and other services can discover and use the services it is interested in. To enable fine grained integration, Ameyo exposes the state of the system through a series of events called Web APIs and accepts events from the external system at various integration points."

Web APIs are typically a defined set of HTTP request messages along with a definition of the structure of response messages, usually expressed in XML (Extensible Markup Language) or JSON (JavaScript Object Notation) format. The Ameyo Web Access API exposes Ameyo's customer management interface to a third party application including CRM, Database for high end application collaboration.

About Drishti ( www.drishti-soft.com )

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: April 28, 2010 11:29 AM

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