Drishti-Soft implements an advanced telephony system to power a 24x7 Ambulance Service Initiative - - ContactCenterWorld.com Blog
Drishti's multi-award winning Ameyo communication suite becomes the technology enabling a highly successful free ambulance service initiative in Gurgaon. SRIMS - a non-profit organization has setup coordinated emergency life saving medical services. Considering how much a well-structured medical infrastructure is needed in today's chaotic life, this project of SRIMS wins appreciation from all.
In case of a medical emergency, the patient's family is in a state of panic and dials for an ambulance. SRIMS Emergency provides a coordinated 24x7 emergency response service with basic life support ambulances, and trained emergency staff. As soon as the organization gets a call, the agents collect all necessary patient details, including patient's location and the kind of emergency. Following this, they track the ambulances with the help of GPS application and notify the nearest ambulance to reach the patient premises.
Here, there is no space for any latency points or errors. Thus, a computerized system that not just manages the panicked calls but also a scattered network of ambulances is required. Ameyo becomes the back-end support of SRIMS to handle medical emergencies and help save lives. Eliminating all human response delays in providing a coordinated ambulance service network, the technology solution has helped SRIMS with an advanced inbound query handling package.
As soon as a call lands on an agent's system, a CRM screen pop-ups where the patient information is fed and segregated automatically. After locating and directing the nearest ambulance, SRIMS send an SMS confirmation to the caller about the approximate time in which an ambulance would reach them. Managing an entire panic situation where someone's life is in question has to be impeccable. A reliable and easy-to-use solution like Ameyo becomes the right technology support for such critical processes.
SRIMS Emergency Service Foundation is a non-profit organization - NGO setup as a Section 25 Company to provide free life saving emergency medical services. It has been setup in response to a lack of any coordinated emergency and ambulance service currently in Gurgaon. The service will provide complete pre-hospitalization care to stabilize the patient during the critical period following an accident or medical emergency.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises. Their customers enjoy significant benefits in terms of increased efficiency, reduced operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: July 19, 2010 11:27 AM