Drishti announces out-of-box integration of Ameyo with DB 2 - - ContactCenterWorld.com Blog
Drishti-Soft announces support and tight integration between Ameyo - the all-in-one call center solution and IBM DB2 9 - a market-leading database solution. This interoperability offers a professional package to the customers wherein they get a high performing affordable solution. The integration between the two complementary products - Ameyo & DB2; allows contact centers to take advantage of best-in-class functionality offered by both suppliers. The customers can opt for a certified IBM database to work in sync with Ameyo communication suite.
Talking about DB 2 Integration support, Nayan Jain, CTO, Drishti-Soft says - "Ameyo is a data-intensive application. It logs very granular events in the database for further reporting capabilities and advanced data-mining. IBM's DB2 Universal Database delivers the versatility, functionality and performance to complement Ameyo's comprehensive interactions management capabilities. Enterprises can depend on Ameyo's robust platform to leverage their DB2 investment to deliver increased value to their customers."
DB2's enhanced data management & administration capabilities enable structured utilization of the heaps of data collected every second for BI and advanced forecasting tools to achieve operational efficiency. A number of significant BI-related enhancements in DB2 9 reinforce its BI credentials, improving performance and reducing operating costs.With the easy-to-use data mining features of DB2, a contact center can build advanced reporting & quality monitoring metrics. Both historical and real time data can be managed very effectively and efficiently with an industry-trusted database solution like IBM DB2.
The availability of timely and accurate business intelligence can be a key factor in the success of any enterprise. In today's challenging business environment a high-end operational intelligence is required. A technology package in the form of Ameyo and DB2 delivers high availability and reliability necessary to power mission critical processes.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: September 28, 2010 9:30 AM