Drishti's Ameyo IPCC penetrates deeper in SME Call Center market in South India - - ContactCenterWorld.com Blog
SIVISIS BPO Chennai, chooses Ameyo IPCC- Drishti's multi-award winning communications suite as the technology powering their processes. Ameyo's low total cost of ownership coupled with a highly advanced feature set makes it a cost-effective end-to-end solution for contact centers. Drishti became the right technology partner for SIVIS since the solution could be implemented within no time and helped them achieve optimal productivity and meet the SLA's from day one.
The Chennai based call center was in the instigation phase and evaluating various industry-grade technology solutions to power their operations. Ameyo IPCC was introduced to them and eventually it became the core of their call center processes. It provided SIVISIS holistic contact management with seamless component integration between ACD & IVR, CRM and Database, advanced CTI features, Voice logger, and Report Designer modules. Ameyo provided cost containment without compromising on the quality.
R Saravana Kumar, MD, Sivisis says - "We at Sivisis were very keen on the quality of operations. We wanted advanced supervisory controls and real-time reports to ensure maximum productivity from our call center processes. Ameyo’s supervisor dashboard became the ultimate tool for us. The interface provided bird's eye view of agents, queues, call traffic and resources that could help us identify any breach in SLA's and hence faster resolution of the issues. Ameyo’s reporting module was quite effective in providing us business specific reports in the format we preferred."
Ameyo as a solution automated complex routine processes of Sivisis that gave the customer service representatives at the BPO more time in engaging with profitable customers. Sivisis was looking for a solution that could ensure business availability for maximum customer contact and reduce operational complexities for effortless management. Built from ground-up using standards based software, Ameyo ensured complete extensibility, reliability and availability for Sivisis.
Kamesh T, Sales Manager, Drishti adds further - "The next generation call centers are smart and understand the importance of technology in their operations. They choose the highest standards when it comes to features or reliability without sacrificing on the budget constraints. We at Drishti focus on building an affordable and future proof technology for our customers." The technology platform of Ameyo empowers businesses to become more agile and adaptable. Sivisis selected a quality technology platform to derive an edge in the competitive BPO markets in India.
SIVI Software and Infrastructure Services (SIVISIS) is a global business, IT and infrastructure development company that delivers consulting, systems integration, and outsourcing solutions. With deep industry and functional expertise, leading technology practices, and an advanced global delivery model, Sivisis helps their clients transform their highest value business processes and improve their business performance.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: March 22, 2010 8:29 AM