Yesso BPO switches to Ameyo for managing critical outbound process - - ContactCenterWorld.com Blog
Ameyo Communication Suite becomes the technology of choice for Yesso Global Services. The premier BPO service provider was already using a leading outbound solution. However, the critical client processes on floor required operational flexibility from the existing dialer where it lagged. By switching to Ameyo, they could not just deliver better but also ease-out the hassles from IT management. The prompt and efficient direct support from Drishti was another incentive for Yesso.
Talking about the experience, Mr. Yethish Kumar, Executive Director, Yesso BPO says - "We were using a well renowned European based dialer for our international dialing campaigns. The solution was working well but was rigid towards the dialer configurations our processes required. Also the third-party support system was a problem. We decided to switch and chose Ameyo. The solution was highly efficient and surprisingly easy-to-use. The UI's were very well-designed that simplified the IT management considerably. Drishti team was quite responsive and quick to resolve all tech support issues. We plan to increase our Ameyo-reliance further."
In international dialing scenarios, the dialer performance is tested to the max. With business criticality involved, any call center cannot afford to risk system availability. Only a robust solution that can ensure very high-uptimes and also provide the necessary flexibility for process-specific changes on-the-go can survive. "Ameyo Communication Suite is an award-winning solution that has patent-pending development platform at the core. The SOA and MDA based solution architecture makes it extremely easy to adapt to business requirements. Also, the user-interfaces of Ameyo have been designed to simplify both operations as well as solution management. Ameyo presents a feature-rich technology package that is capable of delivering even in very demanding business set-ups." says - Kamesh T, Sales Manager at Drishti-Soft.
YESSO Global Services is a premier global provider of outsourcing services across the front and back office that specializes in domains such as health care, tourism and BFSI. By combining highly trained people with scalable state-of-the-art technology and proven business methodologies, they deliver dependable and realistic service levels to the clients from the start. Headquartered in Chennai, the BPO provides Call center (in bound & out bound process) voice, customer support services, telemarketing, technical support services to clients across major industry verticals.
About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: October 10, 2011 10:59 AM