Philippines based BPO - NCAS chooses Drishti's Ameyo as their call center technology. Instigating operations, the BPO was looking for a reliable solution that had complete features to power their outbound calling processes. Ameyo's capability to map to business processes enabled NCAS to harness productivity right from inception. The value delivered to their client resulted in nearly double the business within 70 days of starting operations.
For any new BPO, extracting efficiency from every resource (be it the operations or technology) is of utmost importance. The challenge areas include management of SLAs, customer experience and agent productivity besides the incurring costs. Automation with process mapping along with added capabilities for better service delivery can make significant impact on overall operations. Finally right online and offline MIS and data control does it all to ensure the BPO is able to match their KPIs from the first day of operations. Ameyo is a customer-oriented innovation and is aimed at providing a solution to these business challenges of today’s call center industry.
Appreciating the solution, Mr. Norman Lacsamana, President & CEO, NCAS Inc says - "Starting afresh, we had various challenges to be handled. The technology management was completely waived off as we got Ameyo on-board. Intuitive user-interfaces and detailed reports helped us manage productivity from day one. We especially appreciate the 24x7 support. Ameyo’s reliable tech support can prove to be a boon for Philippines call center market and is duly welcome."
Napar Contracting And Allied Services, Inc. (NCAS,Inc.) is a Philippines-based job contracting /outsourcing company. In business since 1993, NCAS has expertise in material sourcing, production, management, marketing and software/ hardware development. With strong focus on adherence to industry best practices, the company constantly implements latest technologies, tools and techniques to effectively improve their processes and promote innovative ideas.
About Drishti (www.drishti-soft.com)
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: April 25, 2011 1:48 PM