Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Drishti announces the launch of Ameyo Stats Wallboard that provides instant access to key performance metrics - - ContactCenterWorld.com Blog

Drishti announces the launch of Ameyo Stats Wallboard that provides instant access to key performance metrics

Ameyo Stats Wallboard is an innovative product by Drishti, different from traditional wallboards. It provides a bird’s eye view of entire operations in a contact center in addition to increasing the overall business productivity.

Elaborating on this, Sachin Bhatia, VP- Business Development at Drishti-Soft says, “Legacy wallboards are unable to suffice to the growing number of processes in a contact center and therefore the need for an enhanced wallboard arises. Ameyo Stats Wallboard adds value to contact centers as it provides a better view of business process matrices. It comes integrated with Stats Manager that automatically updates statistical information onto the wallboard. With a feature like this, Ameyo Stats Wallboard delivers the efficiency required.”

Going beyond the concept of displaying information on a single screen, the Stats Manager in Ameyo Stats Wallboard enables multiple-screen display. Being highly customizable, the dashboards can provide information in graphical and tabular formats along with displaying statistics of distinct processes such as KPI’s, team and individual performances. Adding further on the benefits of the product, Sachin Bhatia says, “The solution is ideal for businesses that are engaged in multiple processes and allows business managers to plan effectively, maintain key service quality deliveries and maximize profitability. It can seamlessly map to changing business process flows allowing for easy communication of key metrics to agents, team leaders and managers which in turn help significantly raise the standards of customer care.”

Ameyo Stats Wallboard has already been the product of choice for many leading contact centers. The increasing process complexities in contact center industry leave no room for legacy applications. Ameyo Stats Wallboard suits the needs of a contact center by increasing operational productivity and efficiency.

About Drishti (www.drishti-soft.com):
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: February 21, 2012 9:10 AM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =