Drishti announces the launch of Ameyo Stats Wallboard that provides instant access to key performance metrics - - ContactCenterWorld.com Blog
Drishti announces the launch of Ameyo Stats Wallboard that provides instant access to key performance metrics
Ameyo Stats Wallboard is an innovative product by Drishti, different from traditional wallboards. It provides a bird’s eye view of entire operations in a contact center in addition to increasing the overall business productivity.
Elaborating on this, Sachin Bhatia, VP- Business Development at Drishti-Soft says, “Legacy wallboards are unable to suffice to the growing number of processes in a contact center and therefore the need for an enhanced wallboard arises. Ameyo Stats Wallboard adds value to contact centers as it provides a better view of business process matrices. It comes integrated with Stats Manager that automatically updates statistical information onto the wallboard. With a feature like this, Ameyo Stats Wallboard delivers the efficiency required.”
Going beyond the concept of displaying information on a single screen, the Stats Manager in Ameyo Stats Wallboard enables multiple-screen display. Being highly customizable, the dashboards can provide information in graphical and tabular formats along with displaying statistics of distinct processes such as KPI’s, team and individual performances. Adding further on the benefits of the product, Sachin Bhatia says, “The solution is ideal for businesses that are engaged in multiple processes and allows business managers to plan effectively, maintain key service quality deliveries and maximize profitability. It can seamlessly map to changing business process flows allowing for easy communication of key metrics to agents, team leaders and managers which in turn help significantly raise the standards of customer care.”
Ameyo Stats Wallboard has already been the product of choice for many leading contact centers. The increasing process complexities in contact center industry leave no room for legacy applications. Ameyo Stats Wallboard suits the needs of a contact center by increasing operational productivity and efficiency.
About Drishti (www.drishti-soft.com):
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: February 21, 2012 9:10 AM