Ameyo Call Center Software enables more efficient technical support operations for Wondersoft - - ContactCenterWorld.com Blog
Gurgaon August 2011: Leading contact center solution - Ameyo becomes the technology behind well-managed technical support unit of Wondersoft. Using Ameyo's unique customer service management tools, diverse product support units of the company were unified under a single Tech support umbrella. Providing remote routing services, Ameyo lifted the restriction of walled office for the support engineers. The Chennai-based software product company was able to prioritize customer calls and connect their best available agents for better query resolution.
Talking about the results delivered, Mr. C. Sabhari Shankar, CEO, Wondersoft Pte Ltd. - "Using Ameyo for our support desk operations was a whole new experience. From scattered processes, we transformed to structured, classified and effective customer management. Ameyo's quality monitoring and reports also gave us a granular view and analysis of day-to-day operations. The solution helped us deliver better customer satisfaction."
The software applications vendor was able to provide more effective troubleshooting services to their customers with the help of a robust technology solution powering their operations. They could prioritize the AMC subscribers and also connect specific product support queries to their on-field engineers.
Besides structuring and automating the processes, Ameyo also provided for real-time view of the operations. Combining these with customized Ameyo reports, Wondersoft could analyze the resource performance and also innovate for better service delivery. By simplified IT management, the company could focus on sales and promotions while promising utmost support to their customers.
Established in 1996, Wondersoft Pte Ltd. is a software applications vendor. Headquartered in Chennai, the company provides unique and solutions for retail and distribution businesses. Wondersoft constantly upgrades their technology, and is also among the few in the industry to have their current version of products in the latest .Net technologies. With over 6000 satisfied customers in India and abroad across various segments, Wondersoft has established itself as a trusted technology partner.
About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: August 29, 2011 10:46 AM