Ameyo powers a new-age infoline - Dial 62 - - ContactCenterWorld.com Blog
Dial62 is a live operator-assisted phone service for prompt and reliable information of business listings, driving directions or any city-specific information. Drishti award-winning contact center software Ameyo is powering Dial62 service for smooth and automated operations. With an objective of empowering the customer with timely and reliable information about their city, customer experience is of prime importance for this infoline to succeed. Ameyo's advanced technology support ensures that the right information is provided to the caller in least possible time.
Talking about the solution, Sachin Kinra, Business Head, dial62 says - "The dial62 (A MapmyIndia Service) team was looking for a contact centre solution that consistently enables us to deliver customer delight to each caller. We had very rigorous selection parameter(s) like the total cost of ownership, ramping up resource requirement, ease of use, product configuration, training, scalability as well as credentials. Ameyo contact centre suite did fulfill all these parameters especially the responsive support to become our chosen partner to deliver delightful experience to our customers. Another important factor that favored Ameyo was the product support without any price escalation for the existing offering. We may wish to partner with them for future requirements"
For an infoline service like Dial62, customer experience takes center stage. How quick and accurate is the system in providing the information requested determines the loyalty of the caller towards that service. The technology backbone of any such info line has to be robust and of the highest standards. Dial62 phone-based service has achieved a reliable stature with an exhaustive listing of businesses in NCR and a service similar to GPS for getting driving directions to a selected destination. With Ameyo acting as the right solution, the infoline answers the queries of the callers in a highly efficient manner.
Dial62 service (A MapmyIndia Initiative) is a live operator-assisted phone service where you can call to find local business listings, driving directions and city specific info. The service covers the cities of Delhi-NCR i.e. New Delhi, Gurgaon, Noida, Faridabad and Ghaziabad. With a vision to be "India’s most customer centric service", the dial-in info line also includes a feedback system to improvise on their operations. Their USP is an instant response via SMS and email for driving directions (anywhere in India) or Delhi-NCR's business listings and city specific info.
About Drishti ( www.drishti-soft.com )
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: October 6, 2010 11:07 AM