Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Ameyo helps establish an Effective parking management for MAWAQif, Abu Dhabi - - ContactCenterWorld.com Blog

Ameyo helps establish an Effective parking management for MAWAQif, Abu Dhabi

Ameyo Communications Suite- A flagship offering of Drishti enables a well structured parking management system for MAWAQiF, a division of DoT, Abu Dhabi. MAWAQIF implemented Ameyo Communications Suite aimed to simplify parking problems, respond to every customer inquiry and gather their constructive feedback in an ongoing manner. With Ameyo as the technology base, a multi-lingual and multi-channel IVRS (Interactive Voice Response System) was deployed to automate MAWAQiF's overall processes for service inquiries, feedbacks, suggestions and complaints.

Ali Moidu, Chief Operating Officer, Dubai Technologies (Channel Partner of Drishti-Soft) said - "MAWAQiF was lagging behind, relying on legacy business application, and thus witnessing low productivity. Ameyo brought in a structured query handling and feedback registration process. MAWAQiF's customers can now contact the authority in their preferred language and voice their queries. They can register complaints regarding parking services that are regularly tracked and kept a proper check on, thus ensuring customer satisfaction. Proper logging and tracking was put-in so as to reduce their turn-around-time to minimum."

Prior to Ameyo, MAWAQiF was using legacy practices to manage their customer interaction process. Manual call handling, recording and reporting along with no tracking system resulted in low operational efficiency as well as dipping customer satisfaction levels. MAWAQiF's strategic planning required the implementation of a solution which provides best of breed technology to easily handle customer queries and provide better experience.

Ameyo provided a technology platform that has not only streamlined the overall customer experience but also added automation in the voice response unit. Quality monitoring features provide a better insight to increase efficiency. After the implementation of Ameyo more number of inbound inquiries was resolved in short duration which supplements the business objectives of MAWAQiF.

About MAWAQiF:

MAWAQiF, one of the Department of Transport's (DoT) divisions, is assigned to manage and regulate parking services in the Emirates of Abu Dhabi. MAWAQiF is developing a comprehensive and integrated parking management program that is aimed at resolving parking issues by implementing innovative and integrated parking solutions contributing to a better quality of life for the residents and visitors of the Emirate.

About Dubai Technologies:

Dubai Technologies specializes in the field of supply and implementation of transport systems, Automatic Fare System, Route & Destination Display Systems, Electronic Taximeters and complete Fleet Management Systems. Established in 1994, DT has come a long way to become a key factor in Middle East's Urban Transit Technology market. The company has consistently grown and developed, continually refining its product range to meet the specific demands of their customers.

About Drishti(www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: December 13, 2011 12:15 PM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =