Ameyo helps establish an Effective parking management for MAWAQif, Abu Dhabi - - ContactCenterWorld.com Blog
Ameyo Communications Suite- A flagship offering of Drishti enables a well structured parking management system for MAWAQiF, a division of DoT, Abu Dhabi. MAWAQIF implemented Ameyo Communications Suite aimed to simplify parking problems, respond to every customer inquiry and gather their constructive feedback in an ongoing manner. With Ameyo as the technology base, a multi-lingual and multi-channel IVRS (Interactive Voice Response System) was deployed to automate MAWAQiF's overall processes for service inquiries, feedbacks, suggestions and complaints.
Ali Moidu, Chief Operating Officer, Dubai Technologies (Channel Partner of Drishti-Soft) said - "MAWAQiF was lagging behind, relying on legacy business application, and thus witnessing low productivity. Ameyo brought in a structured query handling and feedback registration process. MAWAQiF's customers can now contact the authority in their preferred language and voice their queries. They can register complaints regarding parking services that are regularly tracked and kept a proper check on, thus ensuring customer satisfaction. Proper logging and tracking was put-in so as to reduce their turn-around-time to minimum."
Prior to Ameyo, MAWAQiF was using legacy practices to manage their customer interaction process. Manual call handling, recording and reporting along with no tracking system resulted in low operational efficiency as well as dipping customer satisfaction levels. MAWAQiF's strategic planning required the implementation of a solution which provides best of breed technology to easily handle customer queries and provide better experience.
Ameyo provided a technology platform that has not only streamlined the overall customer experience but also added automation in the voice response unit. Quality monitoring features provide a better insight to increase efficiency. After the implementation of Ameyo more number of inbound inquiries was resolved in short duration which supplements the business objectives of MAWAQiF.
MAWAQiF, one of the Department of Transport's (DoT) divisions, is assigned to manage and regulate parking services in the Emirates of Abu Dhabi. MAWAQiF is developing a comprehensive and integrated parking management program that is aimed at resolving parking issues by implementing innovative and integrated parking solutions contributing to a better quality of life for the residents and visitors of the Emirate.
About Dubai Technologies:
Dubai Technologies specializes in the field of supply and implementation of transport systems, Automatic Fare System, Route & Destination Display Systems, Electronic Taximeters and complete Fleet Management Systems. Established in 1994, DT has come a long way to become a key factor in Middle East's Urban Transit Technology market. The company has consistently grown and developed, continually refining its product range to meet the specific demands of their customers.
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
Publish Date: December 13, 2011 12:15 PM