Drishti-Soft- A leading CIM technology innovator and Africcs Pvt. Ltd., Zimbabwe's leading customer care consultancy, enter into a business alliance in order to capture the emerging contact center markets in the continent of Africa. This partnership will strengthen Drishti's local presence in Africa and ensure 24x7 support for new clients.
Zimbabwe's contact centre industry enters a new dawn as the country is set to establish its credulity globally. Drishti-Soft has already proved its mettle by gaining currency in more than 15 countries across Africa. Their contact center solution-Ameyo Communications Suite has been recognized as the perfect fit to cater to the call center needs in Africa.
Says, Ishdeep Singh, Head-BD (New Markets) at Drishti-Soft, "For the very first time, Zimbabwe hosted International Customer Service Week and the turnout was beyond expectation. Drishti along with Africcs was present at the event as we unveiled Ameyo to the audience. Zimbabwe is a storehouse of the emerging communications industry and representing Drishti on a platform of this kind was a proud moment."
Elaborating on this, Cecilia Sewera, MD at Africcs says "Drishti-Soft was among the many international companies to grace the International Customer Service Week in Zimbabwe. It was well received as the audience consisted of some of the colossal leaders in the domain of ICT development. We look forward to a bright future as the alliance with the Indian brand opens a number of avenues for us".
Ameyo is a perfect contact center application as it has been built on a distributed architecture that ensures unlimited scalability and rapid development of features. As the needs of contact centers in Africa are growing at a quick pace, Ameyo’s proven robustness caters to all the needs. Ameyo lies at the core of the partnership between Drishti and Africcs and the partnership looks promising in hindsight as it has provided Drishti with an extensive coverage across the African continent.
Africcs Pvt. Ltd. specializes in call center outsourcing applications. They are an experienced provider of multi-channel, multi-lingual customer contact management solutions. The clientele of Africcs includes global names from industry verticals tourism, telecom, retail, financial & technology sector, government departments, and local authorities.
Drishti-Soft Solution Pvt. Ltd. is an award-winning vendor of contact center solutions. It offers highly relevant features like multiple campaign management, improved productivity via outbound automated dialing, reporting and supervision functionalities and 24X7 customer service support available via multi-channel interaction media. The benefits achieved include cent percent compliance with SLA adherence, increased profitability, reduced operating costs, reduced agent turnover rates and maximization of agent productivity.
Publish Date: December 5, 2011 1:27 PM