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Ameyo powers effective telesales operations for Philippines-based BPO - - ContactCenterWorld.com Blog

Ameyo powers effective telesales operations for Philippines-based BPO

Ameyo - the award-winning call center software from Drishti-Soft powers telesales operations for Cosmotec Contact Center. The latter being a Philippines-based BPO caters to various international clients in a multiple shift scenario. With dynamic process needs, the base technology powering operations had to be stable and reliable. Ameyo became a perfect platform for high efficiency calling campaigns of Cosmotec.

The core technology team at the Contact Center was evaluating industry-grade solutions to shortlist the right technology for their operations. The reason for selecting Ameyo as in the words of Patrick Alain Azanza, President and CEO, Cosmotec Contact Center Inc was - "Having used various hosted as well as on-premise call center solutions, we were very clear on the performance and features parameters for our technology. The expected activity, stability and scalability were matched by Ameyo. The solution delivered results and gave us comprehensive reports of the entire operations. It helped us manage agent performance and business productivity."

Ameyo is a comprehensive and compact solution for next-gen call centers. Its rich-feature set gives the deploying BPO complete capabilities to deliver efficient and effective calling campaigns. Delivering uptimes as high as 99.99%, Ameyo ensures business availability at all times. Intuitively designed user-interfaces render a much-welcome ease-of-use to the solution. Live monitoring & reporting help enhance the operational productivity. The flexible architecture of Ameyo enables easy and quick process-specific customizations or scalability. With a trusted solution powering business operations, a contact center is free to focus on their core processes and service delivery.

About Cosmotec

Cosmotec Contact Center Inc. is a BPO services company based out of Pasig City, Philippines. With experienced and customer-oriented workforce, Cosmotec's service portfolio includes voice and non-voice services. Supporting their service delivery is the latest and fully redundant IT infrastructure that guarantees reliable and dependable services.

About Drishti (www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: April 19, 2011 12:23 PM

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