Ameyo manages business interactions for Top HR Solutions Company - - ContactCenterWorld.com Blog
Drishti's Ameyo Communication Suite becomes the technology behind multi-level interwoven business processes of Adecco India. The Bangalore-based HR solutions company offers temporary staffing, permanent placement, outsourcing, consulting and outplacement services to A-list companies. Ameyo helped in consolidating their diverse communication processes across different entities as well as business units involved. With Ameyo, the entire information was centralized and provided for better control and transparency of operations.
Elaborating further on this Adecco India says, "Being an HR solutions company, our day-to-day interaction processes were intricate and complex. Ameyo introduced a structured framework to our interactions and gave us the required efficiency. With Ameyo, we realized that we could significantly enhance our business processes, without the need of any extra resource. It is a promising solution and a great contributor to future business expansion."
The communication processes in an HR firm includes a two-way communication between companies, clients, candidates and agents within the company itself. This leads to a cobweb of interactions which are highly intricate and complex. A dire need for a solution arises that is able to simplify and make way for ease-of-communication. Ameyo orchestrated the work flow on a unified platform and thereby increased the efficiency considerably. It also enabled better inter-operability between the disparate units and reduced manual hassles and latencies.
Ameyo is a CIM application that provided next-gen, innovative technology tools such as automated reminders, scheduling and information management. It seamlessly integrated with their underlying database and hence there was a drastic reduction in time, efforts and cost. Reusing of existing applications led to tremendous savings apart from acquiring quicker and better results. The operations were fully automated and this provided a leeway for the agents to divest their efforts in coming up with new and innovative ideas. With the power of a robust solution, Adecco is fully equipped to scale up their business processes on a large scale.
About Adecco India:
Headquartered in Bangalore, Adecco India is a leading end-to-end HR solutions company. The services portfolio of Adecco includes Executive Search, Recruitment, Learning and Temporary Staffing services to client organizations across industry verticals such as ITES, telecom, media, entertainment, consumer services, retail, agriculture and agri-based organizations amongst many others.
About Drishti (www.drishti-soft.com)
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: September 27, 2011 11:08 AM