Award-winning call center software Ameyo becomes the technology platform of choice for Selfinity BPO, Bangalore. Ameyo helped them solve the problem of downtime that was eclipsing their business productivity. The solution delivered more connects and ultimately better resource performance. With a reliable solution to power their operations, Selfinity could plan business expansion on both scale and capabilities.
Talking about Ameyo, Chandrashekar N, President & CTO, Selfinity says - "After experiments with the big brands as well as open-source technology platforms, our search ended with Ameyo. The solution is reliable and delivers well in high-demanding international dialing scenarios. Apart from very meaningful agent interfaces, the single-window administrator/ supervisor view was exceptionally good. Also, the entire setup implementation was extremely orchestrated and in less than 48 hours the platform was deployed and put into production. The results were immediate productivity shot up by 40%."
Ameyo presents itself as a complete solution that seamlessly maps to the existing business processes of an enterprise. The SOA and MDA based solution architecture of Ameyo gives it a flexibility to allow smooth scalability of operations without much hardware investment. Along with a rich feature set, care has been taken in designing the Ameyo UIs that make it easy to operate and manage. The features are backed by a reliable technology platform that delivers very high uptimes of the order 99.9% and more.
Selfinity Solutions Private Ltd is a leading global sales & marketing company. Having spent years in developing a highly differentiated BPO offering, Selfinity brings to the table a deep industry and business process knowledge, a partnership approach, comprehensive service offerings and a proven track record to deliver business value to many of the world's leading companies. Operating on a unique organizational model, Selfinity combines lean process management and highly scalable technology environment to ensure that the clients derive targeted BPO advantages through their offshore outsourcing.
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.
Publish Date: August 1, 2011 10:45 AM