Spectranet partners with Drishti-Soft to offer Hosted Contact Centers on the Cloud - - ContactCenterWorld.com Blog
Spectranet and Drishti-Soft are set to enter burgeoning hosted solutions market with Spectranet Cloud CC - an on-demand contact center solution powered by Drishti. Under this partnership, Drishti would be the technology partner to Spectranet for offering a range of Hosted Contact Center Solutions to BPOs and enterprise customers.
Speaking on the partnership, Mr. Sunando Bhattacharya, Head-Marketing & Customer Solutions, Spectranet, said, "The hosted contact center business is witnessing a huge growth in India, and the opportunity is very appealing as a new business area. The overall hosted revenues are set to grow at 34.1% CAGR by 2013* and we see a great potential for call center solutions over a hosted platform from verticals such as Telecom, BFSI, Hospitality & Travel, Healthcare, Entertainment and Logistics. India is the largest market with the second fastest growth rate in Asia Pacific and is expected to grow at the rate of 35% in 2010*. Considering this phenomenal growth, Spectranet is happy to partner Drishti-Soft to offer hosted contact center solutions."
The BPO market in India is all set to touch USD 6bn by 2012 and therefore is more receptive for a bouquet of hosted solutions. Over 34% of all BPOs will be using the hosted model within the next decade*. Hosted IT solutions reduce the burden of redundant systems, maintenance and upgrades for companies, while centralized IT setups enable high uptime. By enabling Hosted IT solutions a company can save as much as 41% on Capex in five years* against on-premise solutions and set-ups. End-users get the freedom to purchase only the required modules and bring down the total cost of ownership considerably.
While explaining the benefits of this model, Mr. Vipin Jethi, Vice President - Sales, Drishti, said, "On-demand contact center solutions not only help improve the customer experience but also help organizations improve efficiency and reduce turn-around time & costs. Elimination of heavy capital investments, instant access to cutting-edge technology and rapid results make the model difficult to ignore for the customers."
At the core of the offering is Drishti's patent-pending development platform. With a deep focus on collaborative development, the platform is designed to deliver highly affordable futuristic product offerings. The platform is inherently multi-tier, multi-tenant and SaaS (Software as a Service) ready. The extensive APIs (Application Programming Interface) and base architecture of Drishti's solutions allow multiple application packages support in a single set up. The customer thus gets state-of-the-art, highly reliable call center technology. With least turnaround time and rapid feature development, the bundled solution would be a cost-effective a-la-carte and pay-as-you-go model. The services are currently in Beta testing and are expected to be launched in a month's time.
Spectranet is one of the fastest growing communication services providers in India. Launched in 2000, Spectranet pioneered broadband in India. Spectranet was the first private ISP to commission Fiber Optic Network across Delhi NCR, Chandigarh and Bangalore. Initially owned by Punj Lloyd, Spectranet became part of the Shyam Group in June 2008. Being a leading ISP in India, Spectranet offers VoIP services to both Enterprise and Retail customers all over the country. It's customer base comprises a mix of top Indian and foreign MNCs, large-medium-small enterprises and home consumers.
About Drishti( www.drishti-soft.com )
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave the way for a structured growth.
Publish Date: May 17, 2010 12:07 PM