Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

- ContactCenterWorld.com Blog Page 3

Page: 1 | 2 | 3 | 4 | 5

PRTA Australia chooses Ameyo contact center software for more efficient telemarketing processes

Ameyo - the IP-based call center solution from Drishti-Soft Solutions, India becomes the technology platform powering highly successful telemarketing processes of Positive Response Telemarketing Agency (PRTA), Australia. The later being a leading telemarketer caters to clients from different industry verticals with unique process requirements. With Ameyo, PRTA not just achieved automation of outbound processes but also reduced the turn-around-time for each new campaign adding unprecedented efficiency to their service delivery.

As in the words of Damon Bromley, MD, PRTA - "Ameyo has been an excellent technology base for our outbound campaigns. The solution gives us the flexibility to create our own campaigns and add/ reduce number of seats as per business requirement. Much credit goes to the intuitively designed user interfaces of Ameyo. Our team can self-do all the campaigns and workflow changes with just a few clicks. The solution has been a great value-add to our technology infrastructure."

Ameyo derives its flexibility from its SOA and MDA based architecture. The solution is capable of accommodating process changes and delivering the robustness with minimum time and development efforts. Elaborating further, Sachin Bhatia, VP Business Development, Drishti-Soft says -"Ameyo is marketed as an all-in-one solution which it truly is. It pre-integrates high-end developer tools like Node Flow Designer (for IVR nodes creation), Reportika (for self-designing custom reports), Scripter (for campaign creation) and again much more.

Adding further he says - "All these developer tools come with easy-to-use user interfaces that offer single click functionalities for creation of even most complex workflows. The deploying organization can have resources with minimal IT skills to manage their IT operations."

About PRTA

Positive Response Telemarketing Agency or PRTA is a reputed telemarketer and response management solutions provider. Established in 2003 with headquarters in St Leonard’s, Australia; PRTA has grown into a dedicated outbound call centre. Its service portfolio talks about over 250 successful campaigns delivered across key vertical markets including energy & utilities, transport & logistics, media and communications, pharmaceutical, finance, automotive and franchising sectors. With technology platform consisting of best solutions in market, PRTA has the expertise to deploy and deliver a wide variety of client processes.

About Drishti (www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.




Publish Date: March 29, 2011 10:54 AM


Ameyo call center software offers international toll-free service with Skype

Drishti-Soft announces availability of Ameyo - their award-winning call center software with Skype - the largest international VOIP communication service. Enterprises can now turn their customer care/ support center into a full-featured contact center with Ameyo along with an international toll free communication platform via Skype.

"Smart phones have allowed services like Skype to be always accessible. With a tight interoperability between Skype and Ameyo, a customer support center running on Ameyo opens its lines to 6.6 million Skype users across the globe. The inbound calls can directly land on Ameyo's customized IVRS and then be routed to the customer service representatives as per requirement. All customer interactions thus occurring can be logged and treated like your usual calls complete with reporting and call analysis for each. We believe this will bring customer friendly enterprises closer to their customers at lower costs." - says Sachin Bhatia, VP Business Development, Drishti-Soft.

The very purpose of a customer support center is to enable a unique platform for the customers to voice their problems and gather appropriate solutions. Now with a skypeID to dial to, the users can have a voice call, send an instant message or have a video call with the customer care center for a more effective support service from a company. Unifying this multi-channel contact with advanced contact center technology, enterprises can manage and control their customer interactions for enhanced service delivery.

Ameyo is an all-in-one communication suite that combines predictive dialing, interactive voice response, automatic call distribution, interactions logging, quality monitoring, reporting and analysis and more advanced functionalities to completely manage mass-scale customer interactions. The widely appreciated and respected call center solution is robust and delivers results while making the technology infrastructure flexible and scalable to match growing business requirements.
 
About Drishti(www.drishti-soft.com)
 
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: March 15, 2011 12:46 PM


Ameyo doubles the customer connect rates for Symphony BPO Malaysia

Ameyo, the IP-based call center suite from Drishti-Soft enables Symphony BPO in achieving a 200% efficiency increase for their customer contact processes. Powering some of their most critical client processes, Ameyo delivered significant productivity boost for the Malaysia-based BPO winning them appreciation from their customers.

As in the words of Ms Sunita Soyza, Director, CRM OB, Symphony BPO Solutions - "Our dialing processes relied much on conventional practices and we were keen on transforming the entire business operations to migrate to a multi-contact center level. With Ameyo we achieved complete automation and interoperability between the telephony and sales applications and were able to deliver better to our customers. The user interface of Ameyo helped our agents handle the customers better."

Symphony BPO being one of the leading outsourced call centers in Malaysia offers outsourcing services for financial processes, HR, contact management etc. Some of these critical client processes are not just time bound but require impeccable service delivery. For the technology powering such operations, the business requirement also becomes stringent and hence a robust platform becomes not just an advantage but a necessity. The award-winning call center technology - Ameyo is an ideal fit for such a requirement.

Talking about the solution, Tommy Ng, Sales Director, Microtel Technology (VAR of Drishti-Soft) says - "Ameyo provides capabilities to configure a focused customer contact strategy. BPOs are able to connect better to their prospects and hence experience a considerable increase in sales. Easy-to-use interfaces of Ameyo simplify day-to-day operations for all users thereby adding to the efficiency. Ameyo also empowers the agents with complete customer information before the call is connected so that the agent is able to handle the call better."

About Symphony BPO

The Symphony Group is one of Asia's leading business process outsourcing (BPO) outfit and the partner of choice for more than 3,000 clients - from private and public-listed companies to Fortune 500, Global 500 and large conglomerates across the Asia Pacific region. Being one of the top 100 Global off shoring company, Symphony operates out of several locations in Malaysia and Osaka, Japan delivering contact management, human resource, financial, corporate secretarial, share issuance and registration and cheque processing solutions.
 
About Microtel Technology

Founded in 2000, Microtel Technology has been developing and providing innovative communication products for professional industries. Offering simple, innovative and affordable communication solutions their product range comprises of professional headsets and interfaces for call centers and office, professional telephony and professional wireless communications. Among the solutions offered are Voice Recording & Monitoring Solution, Call Script Builder, All-in-one contact centre communication suites.

About Drishti (www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: March 1, 2011 12:07 PM


Teamlease chooses Ameyo for managing their business interactions

Drishti-Soft Solutions becomes the technology provider for complete interactions management for Teamlease Services. The later being one of the top staffing companies in India selected Ameyo for consolidating the complex interaction processes (both internal as well as external). Teamlease is a company engaged in temporary and permanent manpower solutions. The communication processes involve inbound and outbound interactions between the following entities besides Teamlease:

- Existing employee base - own staff of Teamlease as well as leased-out staff
- Clients - Big corporates who outsource their staffing processes to Teamlease
- HR Consultants - suggesting appropriate candidates for the job openings
- Direct Candidates - looking for a job opportunity

With various inter-dependent entities involved, the day-to-day business process becomes complex and automation becomes a need rather than just an efficiency enhancement tool. Talking about the benefits of getting the right technology for such intricate business processes Sharat Chandra, VP, Business Development, Drishti-Soft says - "HR outsourcing is a budding specialized-services domain. As it grows further, there would be an increased need for streamlining of the business operations and hence the use of innovative technology tools. Next generation CIM apps can play a crucial role in taking hassles out of the core functions of an HR outsourcing firm. By automating inbound/ outbound communication process and integrating them with the underlying database and other apps, a staffing company can save tremendous time, efforts and costs besides getting quicker and better results."

Elaborating on the benefits TeamLease derived from an advanced automation solution like Drishti's Ameyo, Neeti Sharma, Vice President at TeamLease Services Pvt. Ltd. says - "Servicing clients and employees efficiently is very important for us to maintain our growth trajectory. Hence, we brought in Drishti as a technology partner for our integrated contact center. We are glad that with Drishti's Ameyo solution, good interoperability has been established within our various automation applications enabling us to expand our operations without worrying about IT infrastructure support."

Future generation technology is about collaboration. Businesses today comprise of a complex set of interwoven processes. Without IT, integrating them all and harnessing the desired results is not possible. Ameyo is an advanced software solution that is capable of automating business operations from the very core. SOA and MDA based architecture of the solution gives it flexibility to add and accept business applications as per need. The technology platform of Ameyo is robust and provides perfect base to scale up processes with growing business.

About Teamlease

TeamLease Services is India's leading staffing company and provides a range of Temporary and Permanent manpower solutions to over 1000 clients. Having started operations in 2002, Teamlease now has 75,000 employees in over 800 locations. Their core team of 600+ employees operates via a network of branches present across 15 cities in India, namely Ahmedabad, Bangalore, Chennai, Chandigarh, Cochin, Delhi, Goa, Guwahati, Hyderabad, Indore, Jaipur, Kolkata, Lucknow, Mumbai and Pune.

About Drishti (www.drishti-soft.com)

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of CIM solutions for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: February 21, 2011 11:46 AM


Ameyo - affordable answer to OTP (One Time Password) mandate by RBI

With a mandate of OTP added to other financial transactions-related regulations, merchants of e-commerce enabled businesses, banks and other financial institutions are facing a challenge of ensuring compliance. Both generation and distribution of the One Time Password requires a tight interoperability among the various underlying business applications. Ameyo provides a perfect bridge to ensure the card issuing authority is able to comply with this regulation and also able to further secure the financial transactions of their customers. The solution also works for the merchants who allow telephonic transactions to their customers like DTH helpline, Movie ticket booking via payment gateways etc. These merchants can adhere to OTP authentication mandates at highly affordable costs along with a host of business process automation features inherent to Ameyo.

As per the guidelines of Reserve Bank of India (RBI), starting from February 1, 2011 all merchants in India are required to collect an OTP (One Time Password) in addition to information written on the Credit cards for all transactions done over phone (IVR). All banks in India are required to provide OTP directly to their customers for a secure transaction over IVR. This can be done either to the card user's registered mobile number or email ID or both. This in turn requires a technology platform that integrates various communication channels like Phone, Email, SMS, Web and Fax with the CRM and database applications. Now, with Passwords being generated and sent for individual customers on request, a detailed and granular customer profile is to be maintained and fetched whenever required. Ameyo is an all-in-one solution that can very effectively manage all this and add efficiency to the overall process.

Elaborating on the solution benefits, Sachin Bhatia, VP, Business Development, Drishti-Soft says - "Complying with OTP generation, distribution and authentication is a challenge for both the banks and merchants. Ameyo is perfectly equipped to provide not just an effective but a cost effective solution to this challenge. The ability of Ameyo to seamlessly map to the business processes within no time becomes an advantage to the enterprises struggling to find the right solution to adhere to the RBI regulations as soon as possible. We've done similar deployments of Ameyo in the past that makes it all the more easy for us to extend the technology platform at lower development costs which we are able to pass on to our customers."

Drishti's Ameyo contact center software has in-built features for compliance to the customer information security-related regulations. The solution has enabled many organizations to become PCI/ DSS compliant - another mandate for e-transactions. All IVR-based financial transactions in Ameyo are encrypted. The audit traits and logs are also encrypted and not visible to even the managing IT team.  Ameyo has been handling e-transactions for over 4 years now as the technology for both the service provider as well as merchant side. Having successfully served to many reputed enterprises, Ameyo is a reliable and effective solution.
 
About Drishti-Soft ( www.drishti-soft.com )

Drishti is an innovator in the domain of customer interactions management. Next-gen technology solutions from Drishti are powering numerous contact centers - both captive and outsourced. CIM solutions from Drishti have enabled them to dynamically manage their Business Processes. Drishti's customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.

Publish Date: February 14, 2011 12:21 PM


AmeyoXchange: Tool for call centers to manage TRAI Regulations @ PBX cost

With the Telecom Regulatory Authority of India (TRAI) becoming very serious about Unsolicited Commercial Communications (UCC), it has become imperative for telemarketers in India, to check with the National Do Not Call registry and scrub their call lists before making calls. AmeyoXchange is an advanced contact center solution that enables easy compliance to all the regulations for telemarketing processes.

As stricter regulations from TRAI are challenging business processes, there’s an increased need for a solution which provides compliance to all these and an upgrade to a more relevant solution at minimum costs. AmeyoXchange empowers contact centers to effectively answer problems like “Interactions History Reports”, “MIS” and “DND Compliance”. The solution is available at a cost similar to PBX for call centers.

AmeyoXchange’s DND database management and DND number blocking capability for outbound calls enables adherence to Unsolicited Commercial Communications (UCC) regulations. The solution is compact and includes core call center functionalities like conference, transfer and hold. It also provides end-to-end voice logging for supervision and quality monitoring. To add to this, call centers get phone agents login with ACD and MIS capabilities. With the process automation enabled by AmeyoXchange, call centers can get comprehensive MIS reports based on agent performance, CDR, telephony performance etc.

Talking about the product composition, Sachin Bhatia, Vice President, Drishti-Soft says – “AmeyoXchange is a benchmarked solution and uses only tested components of the Ameyo suite and other proven Telephony Technologies to provide carrier-grade performance and reliability. Drishti does not compromise on components (example Telephony cards coming from the SE Asia region). We commit more than 99.5% uptime without redundancy and with it, even higher. The Java-based robust Ameyo application platform makes AmeyoXchange scalable with more than 1000 channels in single setup. SOA (Service Oriented Architecture) and MDA (Model Driven Approach) base makes AmeyoXchange completely extensible. The solution can be further upgraded with on-demand features like CTI, predictive dialer, IVRS etc. for a complete communication suite.”

Besides all this, AmeyoXchange gives a full upgrade from any existing call center solution – be it a PBX or any auto dialer. It does not require the call center to throw away their current hardware and software systems to upgrade; AmeyoXchange utilizes them all and seamlessly integrates with existing PBXs and protects investment. With a powerful tool like AmeyoXchange, a call center can achieve easy compliance, effective management of resources and granular reporting of day-to-day operations.
 
About Drishti( www.drishti-soft.com )

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises. Their customers enjoy significant benefits in terms of increased efficiency, reduced operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: January 31, 2011 2:07 PM


Next gen CIM applications unveiled by Drishti-Soft and Microtel in Singapore

Drishti-Soft along with their VAR (Value-added reseller) Microtel Technology organized a focused product seminar for the Singapore users to unveil their latest CIM applications for contact centers. With Customer Interactions Management (CIM) solution offerings forming the core agenda, the seminar brought together SIs and end-users i.e. contact centers from different parts of the country to gather insights on the latest technology concepts. The audience participated in a discussion on the CIM applications trends for 2011 including Voice Broadcast and Phone Agents.

The session began with Microtel product roadmap giving an overview of the product portfolio of Microtel for the APAC markets. Talking about the event, Mr. Lim Wai Meng, MD, Microtel Technology says – "Having spent considerable time in the market, we have gathered an insight into the customer needs. Today's contact center businesses need applications that add value to their service delivery besides enhancing the end productivity. We at Microtel have designed a whole range of products that enable contact centers to migrate to next level of Customer Interaction Management. Our intention of organizing this product seminar was to create a platform where the end-users get to understand the benefits they can derive from quality CIM solutions like Ameyo."

The seminar included a detailed analysis of the CIM domain and the right CIM strategy for the unique business processes of new age contact centers. Mr. Sachin Bhatia (VP, Business Development, Drishti-Soft) made a presentation on some very basic to most innovative applications of CIM solutions to everyday call center operations for a much enhanced service delivery. Including some case studies of major deployments in APAC region, Sachin elaborated on the role played by Drishti's advanced CIM applications to add value to each business which caught the direct interest of the audience.

As Sachin Bhatia said - "For my session, I wanted to motivate the audience to think of integrated tools and processes to help them measure their KPIs. I stressed on the importance of analyzing the business processes to not just measure but understand and hence fill up the gaps overtime. I explained on how Ameyo has enabled this for some of the renowned names in APAC."

Adding further he said – "A few advanced capabilities of our solution Ameyo that caused a stir in the audience were Voice Broadcasting and Phone agents. While voice broadcasting enables agent-less mass outbound campaigns particularly suited for market research and surveys, Phone agents is a remote system access facility that allows agents to log in to the call center via their mobile or landline phones adding flexibility to the work environment. The audience participation and enthusiasm to know more about other such features in Ameyo was a truly satisfying experience for me as a speaker."

About Microtel Technology

Founded in 2000, Microtel Technology has been developing and providing innovative communication products for professional industries. Offering simple, innovative and affordable communication solutions their product range comprises of professional headsets and interfaces for call centers and office, professional telephony and professional wireless communications. Among the solutions offered are Voice Recording & Monitoring Solution Call Script Builder, all-in-one communication suites, unified communication and call billing applications.

About Drishti ( www.drishti-soft.com )

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.


Publish Date: January 25, 2011 8:56 AM


Drishti-Soft launches Ameyo Chat 2.0

Taking the multimedia customer interactions to a new level, Drishti-Soft launches Ameyo Chat 2.0. This live chat capability is an in-built tool in their award-winning contact center solution - Ameyo. Offering collaboration within the team or mass online messaging (based on triggers/alerts/events) to the prospect/customer, Ameyo Chat 2.0 promises to be a value-add to the customer support services. Enterprises can integrate live chat to their websites and configure the chat requests to be routed to the agents at their contact center.  The enhanced Chat tool enables use of the same voice agents as chat agents. With complete logging of chat sessions, custom reports can be fetched and can be used for devising marketing strategies based on most frequented issues in agent-customer interactions.
 
Talking about the advantages of live chat, Sachin Bhatia, Business Head, Drishti-Soft says - "Customer interactions today are much more advanced and complex. With multiple communication channels at the discretion, it has become increasing important for next gen businesses to integrate their customer contact processes with new-age facilities like live chats. A tool that can provide monitoring & controlling of the web-sessions of the customers can be a real value-add. You can turn your agents into super agents by adding ability to collaborate with the customers for a co-browsing session and suggesting the right product giving an edge to end-customer experience. Drishti's Ameyo Chat 2.0 is a step towards future of business communication."

Prince Singh, Sr. Product Engineer, Drishti-Soft elaborates on the benefits one can achieve from Ameyo Chat 2.0 - "The new improved Chat tool is integrated with the Ameyo Agent Workbench to provide a unified interaction interface. The campaign managers can assign same agents to voice processes as well as chat sessions. They can also create custom routing policies for the chat requests received and designate the chat agents accordingly. Multiple concurrent chat sessions and re-routing of a chat session to another chat queue of a subject matter expert for better query resolution is also possible. Ameyo Chat 2.0 includes complete logging thereby contributing to the custom reports needed by a contact center. Multi-channel routing from single queue can also be implemented with Ameyo Chat 2.0"

Ameyo Chat enables real-time interaction between agents and customers. The obvious benefits include increased customer support productivity. This is simply due to the fact that written communication is easier to comprehend as opposed to verbal due to the differences in the language-based accents. Enterprises can convert their website visitors into prospective customers by integrating a live chat option to their websites. For any live chat session request, Agents can automatically retrieve information from a knowledge base to quickly respond to customer inquiries. With multiple simultaneous chat sessions possible, agent time can be optimized by minimizing of idle times. Configuration of custom routing policies enables connecting the best agents to the chat session requests as per business policies. In case of non-availability of a particular agent or during conditions of overflow or configured holiday setting, the chat session can be re-routed to another chat queue. The chat logging tool of Ameyo chat 2.0 enables search & retrieval of chat logs as per various criteria including date, time, agent or customer. This provides for a creation of a unified customer history across all channels.
 
About Drishti ( www.drishti-soft.com )

Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: January 17, 2011 9:04 AM


Shell Transource selects Ameyo for its domestic client processes

Drishti deploys Ameyo IPCC at Shell Transource to power the company's critical domestic processes. Shell Transource is one of the leading BPOs in India and has country's leading banks, NBFCs and telecom sectors as premium clients. To service the stringent quality needs of such clients, Shell Transource required an industry-grade robust technology solution. Award-winning IP-based communication suite Ameyo became their choice for the same. Says Girisha R, Area Sales Manager, Drishti-Soft - "Shell Transource is a premiere customer for Drishti. Personally I take this case as a big achievement since the quality standards expected from the Shell Transource team were nothing less than the very best. In fact, the team was skeptical initially about the brand and whether we would be able to deliver. They had started domestic operations on their previous solutions but were looking for a solution that can deliver better in challenging domestic markets. The team evaluated Ameyo on the same platform as their existing industry-leading solutions and found it to be perfect for their processes and chose Ameyo for 3 locations simultaneously." Domestic BPO environment in India has become extremely competitive and allows only the toughest players to survive. With stringent profit margins to play on; contact centers are challenged with reducing costs at the same time adding value to their services. Shell Transource was looking for a robust solution platform that could map to the business requirements in minimum time. Ameyo IPCC provided Shell Transource with a complete customer interaction management capability solution with powerful outbound dialing module that increases the contact rates significantly. The IVRS and strong routing capabilities of Ameyo add value to customer support processes and deliver high uptimes of the order of 99.95% ensuring business availability for the critical client processes of Shell Transource BPO. The service oriented and modular architecture of Ameyo support process-specific customizations and seamlessly maps to the dynamic process of the call center. Ease-of-use of each user interface of Ameyo provides for quick acceptance among the different system users. Ameyo particularly scored for the time of delivery and the overall solution costs that were much lower than the other industry-grade solutions Shell Transource was applying. Talking about the solution, S Sakthivel Murugan, AGM-IT, Shell Transource says - "We were particularly impressed by the easy management of Ameyo. The solution simplifies complex operations and management processes. The user interfaces have been designed from the end-user perspective and function rapidly. We look forward to exploring the solution capabilities further by integrating email and web facilities to value-add to our service delivery. Drishti's team was adept to understand and match our requirement." About Shell Transource Established in 1990, Shell Transource Ltd is one of the leading end-to-end customer solutions providers in India. The company offers an array of services that covers voice, non-voice and fulfillment processes over 340 strategic locations across the country. Shell Transource services 15 of the country's leading banks, NBFCs and telecom sectors. With around 4,000 professionals imparting global standards BPO services, Shell has become one of the largest service providers. Shell Transource Ltd entered into a joint venture with Vertex India, a leading global Customer Management Outsourcing (CMO) and Business Processing Outsourcing (BPO) company operating across a wide range of market sectors and geographies in September 2010 to consolidate its India operations. About Drishti ( www.drishti-soft.com ) Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: January 3, 2011 10:31 AM


Drishti enables a unique inside-sales management process for Poorvika Mobile World

Poorvika Mobile World, the largest chain of multi-branded mobile retail showrooms in South India chooses Drishti's advanced communications management software Ameyo for consolidation of sales process spread across different retail showrooms in Chennai. Using the capabilities of Ameyo, a customized sales notification strategy was implemented throughout the retail chain. Using these records, a sales review and future strategy could be established ultimately contributing to increased productivity. "The business requirement of Poorvika was a customized IVRS that would consolidate the sales of distributed showrooms of the mobile retailer. They approached various domestic as well as international solution vendors but could not find the right technology platform. The international solutions were too expensive and the local vendors did not have the technical resources to match their requirement. Finally, they approached Drishti. Our team delivered a tailor-made solution for them within tight timelines and made them go live at a highly affordable cost."- says Kamesh T, Area Sales Manager, Drishti-Soft. In this unique case of using a next-gen automation software to streamline business operations, Poorvika Mobile World was successful in not just managing their inside-sales processes but also segregating sales reports on individual showroom, employee, sale type, telecom service provider etc. basis. Ameyo helped them establish a granular sales review with real-time performance reports. Using these, the retail giant could establish a more effective sales strategy to harness optimum productivity. Talking about the effectiveness of the solution, V. Gowthaman, Senior Manager IT & Finance, Poorvika Mobile World says - "We wanted a centralized control of our operations across distributed retail outlets in Chennai. As we presented team Drishti with the requirement, we found them very responsive. Their product Ameyo perfectly mapped to our sales processes and delivered us a highly effectively tool to manage and review our operations. Poorvika has achieved advancement in the way of conducting business with a powerful technology support from Drishti." About Poorvika Mobile World Having started operations from a single showroom in Kodambakkam in 2004, today Poorvika Mobile World is a chain of retail showrooms across South India and gaining a stronger foothold by the day. Their product line includes multi-branded mobile phones, accessories, recharge services, mobile applications & software etc. The company has been keen to adopt best practices for modern day businesses and is touted to become India's largest retail chain for mobile phones and accessories. About Drishti ( www.drishti-soft.com ) Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: December 28, 2010 6:53 AM


Drishti-Soft is now an ISO 9001:2008 certified company

Drishti-Soft - an innovator of customer interactions management solutions is now an ISO 9001:2008 company. The standards provide a framework to manage the organization’s business and ensure a philosophy of continual improvement in all aspects of the business. Strict adherence to the ISO standards would increase the effectiveness and efficiency of Drishti-Soft through continual improvement in systems and products /services quality. Talking about the certification, Sudhir Mittal, MR (Management Representative) for ISO liaison said - "We have been in the process of streamlining our management system and decided to go ahead with application for conformation to ISO Standards. After having put in the pre-exercise efforts, we at Drishti-Soft were anticipating 'ISO Certification' before we enter 2011. In course of audit, the audit party was not only convinced but rather impressed with the kind of processes and 'Online Information System' we had, including Integrated Drishti ticketing system, issue management system, release management system, package management system along with usual automation software systems. As a result, we were issued the certificate on 3rd December 2010." The management system of Drishti was independently audited and confirmed in being in conformity with 9001:2008 standards. With rapidly increasing customer base, Drishti molded the management system and standardized internal work processes as per the quality management standards laid out by ISO. The certificate is a stamp and seal in recognition of Drishti's focused business insights and their zeal and enthusiasm for the same. About ISO ISO (International Organization for Standardization) is the world's largest developer and publisher of International Standards. It is a network of the national standards institutes of 163 countries working in partnership with international organizations, governments, and industry, business and consumer representatives. The ISO 9000 family of standards relate to quality management systems and are designed to help organizations ensure they meet the needs of customers and other stakeholders. About Drishti ( www.drishti-soft.com ) Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: December 23, 2010 6:16 AM


"Transforming the customer experience" workshop organized by Drishti-Soft and DQN in Vietnam concludes successfully

Marking the business association of Drishti-Soft Solutions - innovators of Ameyo IPCC and DQN Corporation - leading UC providers in Indochina, the companies organized a specialized workshop on 19th November 2010. Held in Ho Chi Minh City, Vietnam, the workshop aimed at streamlining the subsisting issues of enterprises & contact centers across the Indochina region. By the medium of this workshop, the two technology providers addressed the ever- reverberating question of what businesses are doing to deliver highest quality customer experience. Mr. Sachin Bhatia (VP Business Development, Drishti) & Mr. Toan Q. Nguyen (President, DQN) jointly addressed a gathering of people from over 100 companies across the Indochina region from various domains. It was the goal of the workshop to inform the interested public about Ameyo and how can it successfully address issues like reduction in customer frustration, wait time via innovative call queuing, creating an intelligent friendly "customer front door" to your business, leveraging proactive communication strategies, bringing every department together to serve the customer from throughout the enterprise and using multi-channels to communicate as customers prefer, such as phone, Web and e-mail. At the workshop Drishti & DQN also launched their demonstration center, located @ DQN's Vietnam headquarter in Ho Chi Minh City. The center offers a CIM (customer interaction management) design workshop with intelligent interactive demonstrations. The showcase center serves as a briefing facility for both companies and demonstrates integrated CRM applications including intelligent work distribution, Web chat, Web collaboration, callback, interactive voice response (IVR), voice broadcasting, and email/fax and Web interaction. The executive briefing and demonstration center combines the capabilities of AMEYO Interaction Management solutions with DQN's delivery and management methodologies to offer corporate & contact enter leaders a blueprint for converting their call centers to customer-centric contact centers. Similar centers in Asia are available in Malaysia, Indonesia, Philippines, Bangladesh & Singapore. In the pipeline are more centers in Hong Kong, China, South Korea, Japan & Taiwan by 2011. About DQN Corporation DQN or Dinh Quang Limited Corporation is a leading open-platform-based Unified Communication (UC) solutions provider in Indochina. Established in 2005, DQN is a respected name the distribution field. With business operations spanning Vietnam and Southeast Asia countries, DQN has been growing with impressive double-digit revenue. About Drishti ( www.drishti-soft.com ) Drishti-Soft Solutions Pvt Ltd. is one of the pioneers in IP Telephony in India. Their award-winning contact center software Ameyo directs more than 1 million customer interactions every day for more than 500 companies across the globe. With advanced communication management capabilities, Ameyo software suite connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Ameyo empowers the deploying enterprise to leverage their entire organization, from the contact center to the back office, to improve the overall customer experience.

Publish Date: December 13, 2010 9:39 AM


Drishti-Soft selected as a 2010 Red Herring Asia Top 100 Tech Startup

San Mateo, CA - Red Herring announced its Top 100 Asia Award in recognition of the leading privately held technology companies from Asia. Celebrating innovations and technologies by Asian startups, Red Herring made the announcements at a special awards ceremony on 16th November 2010 in Shanghai, China. The team chose Drishti-Soft to be among the Top 100 most promising tech companies of Asia for their innovative IP-based communication suite - Ameyo. Red Herring's Top 100 Asia list has become a mark of distinction for identifying promising new companies and entrepreneurs. Red Herring editors were among the first to recognize that companies such as Facebook, Twitter, Google, Yahoo, Skype, Salesforce.com, YouTube, and eBay would change the way we live and work. "It makes us proud to be recognized by the Red Herring team. This Asia-level recognition inspires us to work harder and keep innovating for future communication solutions." - says Sachin Bhatia, Co-founder, Drishti-Soft Solutions. "Choosing the companies with the strongest potential was by no means a small feat," said Alex Vieux, publisher and CEO of Red Herring. "After rigorous contemplation and discussion, we narrowed our list down from hundreds of candidates from across Asia to the Top 100 Winners. We believe Drishti-Soft embodies the vision, drive and innovation that define a successful entrepreneurial venture. Drishti should be proud of its accomplishment, as the competition was very strong." Red Herring's editorial staff judged each finalist on the basis of their presentation in Shanghai. The companies made individual presentations describing their domain of expertise, the company history, product innovation, markets, growth strategies, financial goals and finally the future outlook of the company. The winners were selected from the presenters based on the effectiveness of their talk at the event. Drishti-Soft emerged as a promising Tech enterprise with futuristic product offering for the ICT domain. About Drishti-Soft ( www.drishti-soft.com ) Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: November 22, 2010 9:23 AM


Drishti-Soft and DQN Corporation organize "Transforming the Customer Experience" Workshop in Vietnam

DQN Corporation and Drishti are organizing a specialized workshop on strategies to transform customer experience. Scheduled on 19th November 2010 at Ho Chi Minh City, Vietnam; the workshop would tackle the ever- reverberating question of what businesses are doing to deliver highest quality customer experience. Latest research shows that while 92 percent of C-level executives believe that customer service is the key to brand identity, only 20 percent of CEOs have succeeded in making it largely strategic. The free of charge workshop would give an opportunity to the attendees to obtain more such new market research data, participate in live interactive polling and hear customer case studies on what leading enterprises are doing to transform the customer experience. With the medium of this workshop, current industry topics would be addressed such as strategies to reduce customer frustration and wait time via innovative call queuing, creating an intelligent friendly "customer front door" to your business, leveraging proactive communication strategies, bringing every department together to serve the customer from throughout the enterprise and using multi-channels to communicate as customers prefer, such as phone, Web and e-mail. For further details please refer to the company websites. Registration Form - http://www.drishti-soft.com/REGISTRATION_FORM.doc About DQN Corporation (www.dqn.vn) DQN or Dinh Quang Limited Corporation is a leading open-platform-based Unified Communication (UC) solutions provider in Indochina. Established in 2005, DQN is a respected name the distribution field. With business operations spanning Vietnam and Southeast Asia countries, DQN has been growing with an impressive double-digit revenue. About Drishti (www.drishti-soft.com ) Drishti-Soft Solutions Pvt Ltd. is one of the pioneers in IP Telephony in India. Their award-winning contact center software Ameyo directs more than 1 million customer interactions every day for more than 500 companies across the globe. With advanced communication management capabilities, Ameyo software suite connects customers with the right resources - self-service or assisted service - to fulfill customer requests, optimize customer care goals and efficiently use resources. Ameyo empowers the deploying enterprise to leverage their entire organization, from the contact center to the back office, to improve the overall customer experience.

Publish Date: November 11, 2010 9:00 AM


Drishti-Soft announced a Finalist for the 2010 Red Herring 100 Asia Award

Drishti-Soft announces making to the list of for Red Herring's top 100 Asia Award Finalists. The list is a compilation of the year's most promising private technology ventures from the Asia business region. Their innovative IP-based contact center software - Ameyo played an instrumental role in taking them to the list. Both Ameyo and Drishti present the picture of a futuristic technology environment where innovation and cutting-edge solutions are inherent part of everyday jargon. The Red Herring editorial team selected the most innovative companies from a pool of hundreds from across Asia. The nominees are evaluated on both quantitative and qualitative criteria, such as financial performance, technology innovation, quality of management, execution of strategy, and integration into their respective industries. This unique assessment of potential is complemented by a review of the actual track record and standing of a company, which allows Red Herring to see past the "buzz" and make the list an invaluable instrument for discovering and advocating the greatest business opportunities in the industry. "This year was especially difficult," said Alex Vieux, publisher and CEO of Red Herring. "Despite the global economic situation, there were many great companies producing really innovative and amazing products that we had a difficult time narrowing the pool and selecting the finalists. Drishti-Soft shows great promise therefore deserves to be among the Finalists. Now we're faced with the difficult task of selecting the Winners of the Top 100 Asia Award." The Finalists are invited to present their winning strategies at the Red Herring Asia forum in Shanghai, November 15-16, 2010. The Top 100 winners will be announced at a special awards ceremony on November 16 at the event. Finalists for the award would be selected based upon their technological innovation, management strength, market size, investor record, customer acquisition, and financial health. About Drishti-Soft ( www.drishti-soft.com ) Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.

Publish Date: November 8, 2010 10:34 AM

Page: 1 | 2 | 3 | 4 | 5

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =