Inspired by my own experience dealing with a telco company in Indonesia, I wrote this article. I do hope this will become an eye opener for all user and relevant parties on how important is the role of Contact Center in your organization. Do it right and it will bring you more benefit. For this case study 'pencurian pulsa' topic, the role of contact center can help as early warning system to detect customers crucial problem. Thanks for Telematika magazine who publish my article.
Publish Date: January 15, 2013 1:21 PM