Contact Center Academy 101 Program - Grace Heny - ContactCenterWorld.com Blog
Contact Center Academy 101 at AtmaJaya University
On May 31st 2014, we held the 6th session of the learning program for university student at AtmaJaya Jakarta, Indonesia. We called the class as Contact Center Academy 101 - this to represent the beginner's level. Last week the program was verify along with AtmaJaya accreditation process. We slot two session to conduct role play with all the students at laboratorium of computer class using real softphone, headset and contact management application. As we put the theme of ‘Fun, Interactice and Applicative’ attach to this program, that is why we think it is very important to conduct role play with appropriate environment of call center. The program initiated by 168Solution and supported by Contact Center Indonesia also AtmaJaya University – Hospitality.
These are the pictures, we do hope this initial class is the platform of a better, formal and collaborative call center program to bridge the productive ages to the right skill in entering the industry that we all love – call center.
Publish Date: June 1, 2014 4:29 PM