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Benchmarking Visit to a Role Model Bank - Grace Heny - ContactCenterWorld.com Blog

Benchmarking Visit to a Role Model Bank

As requested by some Friends, me and my team started to coordinate and hold a small event to have a Sharing Session by the host - a well known Contact Center that won few times in Contact Center World.  Total participants was reaching 40 and we closed our registration with very sorry note, but surely we will arrange another time in the near future.

The Host was lead by a Lady, Mrs Wani explain some key important milestones when she was first appointed as Head of Bureau of Halo BCA, how is the challenges, the key issues, all support that she received specially from Senior Management, what she had done that made her able to transform Halo BCA as nothing to become a Strategic Channel of Customers Voice now to the Senior Management.

The event was fun, informal and really fruitfull and I need to be the time keeper and manage the timing as Mrs Wani time is limited and I only allocated 3 questions.  But surely all the Guest can drop in more questions to us and we will help to follow through to the relevant parties.


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2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

These are some of the pictures shot :

 

 

Publish Date: February 26, 2011 3:04 AM

About us - in 60 seconds!

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