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Call Center Handbook; Writing your thoughts and opening learning opportunity - Grace Heny - Blog

Call Center Handbook; Writing your thoughts and opening learning opportunity

Simple Celebration: Writing your thoughts, opening others learning opportunity

Today 16 Feb 2013, we all gather in our office, just a simple 'Give Thanks' celebration for the improvement we made so far.  Just a day before, I received a letter from Kompas Gramedia publisher that I recorded 2,311 exemplar of Call Center Handbook. This sales number was from August 31st (first day the book available on the book store) up to December 31st in Year 2012.  Thanks for all the friends suport and specially to Indonesian contact center professionals here - surely happy to see that my book is opening another learning opportunity. I do hope my book also inspired those who work in contact center industry and be proud of your service attitude.  That is the main reason why I wrote it on the first place.

Truly gratefull and this certainly keep me to write another one and few specific topic raised by colleage professional call center. Few friends from Astra requested that I should write on the Forecasting Staffing Scheduling (WFM) topic, People Management topic, Performance Management topic and the most sexy nowadays about BPO outsourcing topic in Indonesia. Specially the do and don'ts.   Let me thought it seriously and let me meditate on that  :)  

Publish Date: February 24, 2013 2:45 AM

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