National Consumer Protection Agency
The BPKN (National Consumer Protection Agency) held the first cross industry meeting on September 25th 2013 in jakarta. The objective is to have preliminary brain storm and assessing any possibility and initiatives in protecting consumer interest. The discussion opened by the Head of Coordinator of BPKN and follow by OJK (Indonesian Financial Representative Authority) representative in describing the OJK regulation set so far. One of the key initiative is to set up a mandatory for all financial organization to have a contact center to serve their customers. I was invited as member with expertise on contact center point of view. The telecommunication case of Pencurian Pulsa is become a bad precedent and learning case study to anticipate things in the future. So the discussion invited few ministry such as Ministry of Commerce, Indonesian Foundation of Consumer Agency and few government sectors also involved. Thank you to BPKN.
Below are pictures from the event.
Publish Date: October 5, 2013 1:26 PM