Presenting for Public Service topic - Grace Heny - ContactCenterWorld.com Blog
Presenting for Public Service topic
Closing the September month, I was invited to deliver a short presentation on how Contact Center solution becoming the core of Public Service for government sector. I was happy that the response and enthusiasm shown. I was honor to provide few key insight about how the contact center background and industry were all about now. The event held at Senayan Gold and Driving Range, but feel sorry I dont have time to do a driving activities. Looking at the audience, we were sure that we will have a follow up events in more detail and prepare for this segment of user. A good service from government sector is also a mandatory expectation from Indonesia society.
I was sharing my experience and my visit about Taxation call center, specially on what I got from Australian Tax Office (ATO) benchmark in Year 2011. I am very glad that I met and network with key person from ATO during the Australia ContactCenterWorld in July 2011, so I was able to have a fruitful visit back then.
Publish Date: October 9, 2012 8:35 AM