Halo Kemkes 500567 Call Center - Grace Heny - ContactCenterWorld.com Blog
Halo Kemkes 500567 Call Center
Study case of a Call center with the spirit on continuous improvement in supporting Indonesian health
Mrs. Dyah as the officer from the Ministry of Health of Republic of Indonesia was one of the key speaker during the conference. The conference named " Optimalisasi Contact Center untuk memberikan Respon Terbaik bagi Masyarakat " was held on Gren Melia Hotel in May 2013.
As part of the education activities and sharing the same spirit in improving service on government sector to the public, Mrs Dyah openly share her fruitful tips and the Halo Kemkes 500567 calll center operational.
On behalf of the event coordinator, I am thanking Mrs Dyah and Ministry of Health for the cooperation show during the event. Grace hand over the placard of appreciation toe Mrs Dyah and team at Halo Kemkes 500567.
Services of Halo Kemkes 500567 Call Center
Along with the technology driver, the public needs to sourcing information and the increase role of government in promoting the health to community in Indonesia, all the leaders on Ministry of Health set an improvement initiative fo the Halo Kemkes Call Center. This initiative was started with the awareness of the current condition and the need to utilize and increase the role of Halo Kemkes 500567 Call Center since year 2012. Awareness that theres a lot can be done and services provide through the Call Center becoming very strong driver for the team to improve and provide the best service to public. As part of 3 years improvement, Mrs Dyah stated the operational realignment, team capacity building with soft skills and basic principles ToMCC (otherwise known as the abbreviation of the technical operational management Call Center) held every Saturday to show the commitment in execute the plan.
Regarding the rebranding of Halo Kemkes from the previous name PTRC, Mrs Dyah share that this is more easier to remember and pronounce. It is more friendly and communicative. This Call Center is working together with the 119 Call Center or known as SPGDT, the call center initiated by Jakarta Government.
Mrs Dyah also share her vision of expanding of media interaction in having social networking in the near future. But she realize that they need to prepare all things first before introducing new service. Once the service was being introduced to the public than the service would have to be improve along the way.
From almost 500 plus interactions from the period of January up to March 2013, the queries and question variant in few topics. Starting from Pilgrimage Health topics as the most frequent topics. In addition, the Staff Call Center at Halo Kemkes 500567 also attending the data and information queries about health centers and hospitals information, JAMKESNAS, health workers, disease control, pharmacy and medical devices.
To continue in improving the service, Halo Kemkes starting to monitor few international measurement standards call center. The Key Performance Indicators (KPI) as the basic foundation of operational measurement that refers to the Best Practice International Contact Center or in Indonesia known as CCIC (Indonesia Contact Center Certification). Looking at the positive spirit, we all wishing Halo Kemkes a prospective and successful continuous improvement initiatives toward year 2015.
Publish Date: July 23, 2013 7:46 AM