Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

Halo Kemkes 500567 Call Center - Grace Heny - Blog

Halo Kemkes 500567 Call Center

Halo Kemkes 500567 Call Center

Study case of a Call center with the spirit on continuous improvement in supporting Indonesian health


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!


Content continues ….

Mrs. Dyah as the officer from the Ministry of Health of Republic of Indonesia was one of the key speaker during the conference. The conference named " Optimalisasi Contact Center untuk memberikan Respon Terbaik bagi Masyarakat " was held on Gren Melia Hotel in May 2013.

As part of the education activities and sharing the same spirit in improving service on government sector to the public, Mrs Dyah openly share her fruitful tips and the Halo Kemkes 500567 calll center operational.

On behalf of the event coordinator, I am thanking Mrs Dyah and Ministry of Health for the cooperation show during the event.   Grace hand over the placard of appreciation toe Mrs Dyah and team at Halo Kemkes 500567.

Services of Halo Kemkes 500567 Call Center

Along with the technology driver, the public needs to sourcing information and the increase role of government in promoting the health to community in Indonesia, all the leaders on Ministry of Health set an improvement initiative fo the Halo Kemkes Call Center. This initiative was started with the awareness of the current condition and the need to utilize and increase the role of Halo Kemkes 500567 Call Center since year 2012. Awareness that theres a lot can be done and services provide through the Call Center becoming very strong driver for the team to improve and provide the best service to public. As part of 3 years improvement, Mrs Dyah stated the operational realignment, team capacity building with soft skills and basic principles ToMCC (otherwise known as the abbreviation of the technical operational management Call Center) held every Saturday to show the commitment in execute the plan.
Regarding the rebranding of Halo Kemkes from the previous name PTRC, Mrs Dyah share that this is more easier to remember and pronounce. It is more friendly and communicative. This Call Center is working together with the 119 Call Center or known as SPGDT, the call center initiated by Jakarta Government.

Mrs Dyah also share her vision of expanding of media interaction in having social networking in the near future. But she realize that they need to prepare all things first before introducing new service. Once the service was being introduced to the public than the service would have to be improve along the way.

From almost 500 plus interactions from the period of January up to March 2013, the queries and question variant in few topics. Starting from Pilgrimage Health topics as the most frequent topics. In addition, the Staff Call Center at Halo Kemkes 500567 also attending the data and information queries about health centers and hospitals information, JAMKESNAS, health workers, disease control, pharmacy and medical devices.
To continue in improving the service, Halo Kemkes starting to monitor few international measurement standards call center. The Key Performance Indicators (KPI) as the basic foundation of operational measurement that refers to the Best Practice International Contact Center or in Indonesia known as CCIC (Indonesia Contact Center Certification). Looking at the positive spirit, we all wishing Halo Kemkes  a prospective and successful continuous improvement initiatives toward year 2015.



Publish Date: July 23, 2013 2:46 AM


About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program
Submit Event

Upcoming Events

The most important day of the year for the CC & CX industry in the world!

We are proud to announce the winners of The 2022 '17th Annual' Global Top Ranking Performers Awards, The World's Most Prestigious Awards in the industry! Read More...

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =