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Euforia pengangkatan Jokowi dan Ahok menjadi DKI 1 dan DKI 2 ternyata tidak hanya pada masa kampanye dan upacara pengangkatan gubernur serta wakil gubernur. Beberapa inisiatif berlanjut dan kehebohan media mengusung pasangan ini seakan tidak pernah berhenti. Salah satu program anyar yang digaungkan adalah hasil 'blusukan' Bapak Jokowi yaitu memberikan pelayanan tatap muka di kelurahan menyerupai pelayanan di bank. Sebenarnya konsep pelayanan bank bukan sesuatu yang baru tetapi karena dicanangkan di lingkungan yang tidak biasa maka hal ini jadi luar biasa. Penulis berharap ini adalah awal dari pembenahan layanan publik bagi warga DKI Jakarta ......

Layanan CALL CENTER satu pintu bagi warga DKI
Jika di New York kebutuhan warga kota New York sangat bervariasi dari kebutuhan akan child care services di kota New York, bagaimana mendapatkan pelatihan first aid bagi petugas kesehatan dan jajaran petugas sosial lainnya, kehilangan dompet yang tertinggal pada taxi, pelayanan publik terkait dengan asuransi jaminan sosial, pertanyaan terkait administrasi kependudukan seperti kartu identitas, informasi shelter bagi para tunawisma, pelaporan penganiayaan binatang peliharaan, kebocoran gas di blok tertentu, pohon yang tumbang, hidran air yang bocor atau terbuka, ingin berhenti merokok dan cara membuang kulkas yang tidak mencemari lingkungan.
Apakah kebutuhan warga DKI Jakarta berbeda dengan New York? Bisa disimak beberapa kebutuhan warga DKI Jakarta berikut ini .....

(nantikan artikel selengkapnya dalam buku 'Government Call Center' karangan Grace Heny)

Berikut ini adalah cuplikan dari penjelasan studi kasus tersebut :

....NOTE - content continues below this message


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Publish Date: June 26, 2013 11:55 AM


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