I and my team starting to realize that what we learn as Best Practice Approach in Y2008 was truly adapted from ISO Approach and we start seeing the framework of the process and the whole approach. The ISO 9001 is the mother and than customize and translated from the Generic Service Delivery process to the 'real' Contact Center environment. We realize that Manufacturing industry translate the Key Tools for Production is the Machinery, while Call Center tools of production is the Call Center Professionals, which sometimes was neglected.
Here are our serious learning process
Publish Date: February 26, 2011 7:42 AM