Delivering Best Practice Service
Along the way from US Embassy in Jakarta to Las Vegas city
This week my team getting the visa from US Embassy in Jakarta. By having that, our plan was going very smooth. We are meeting all the Finalist presenter for the most powerfull benchmarking event in ContactCenter, which is the ContactCenterWorld conference off course :) . As usual attending the conference will help to broaden our knowledge, get to tap in in what happen in the contact center market. Getting a good networking channel and growing our networking are also the most important objectives in attending the ContactCenterWorld Top Ranking Performance. You will hear hundreds of good practices here, so we set our ticket, accomodation and our visa. Thanks to US Embassy here for being very practical and kind to us. All procedure pass smoothly and completed within first visit. Its truly a First Contact Resolution ...
Beside going to CCW conference this year, we will have special agenda of visiting one of the famous e-commerce Contact Center in US. We secure our schedule and arrange the time to visit and benchmark. They surely are very busy and tight schedule. Few of the famous approach in their Contact Center has been applied in Indonesia e-commerce organization also. It is truly showing the service mindset and how successfull their organization instilling their service culture as their competitive value. Deffinitely should learn from them. So very excited to visit them in this opportunity going to US.
- Grace Heny -
Publish Date: October 6, 2013 3:17 AM