CALL CENTER Book - Grace Heny - ContactCenterWorld.com Blog
'CALL CENTER' Handbook
This week, I went to the Kompas Gramedia couple of times. I had an intense discussion on choosing the font size, type, lay out of books, color, book size, section to section divider and the list goes on .... Which articles need to go where. After the exercised, I realized I have 20 articles containing real life case study left. This will form as the 2nd book - I can called it Bunga Rampai Case Study in real life practice - it will be interesting. Wow this is amazing.
The redaction advice me of not exceeding more than 250 pages, as it will be too thick and not convenient. So sticking to the rule, we only inserting 10 case study. Really feel exciting for the book proofreading as the next step.
Publish Date: June 14, 2012 4:28 PM