
I am writing down all these items and study on a book called 'Government Call Center'. Now is being finalized of writing and formatting. Below are few picture which one was the handover from the publisher to me to acknowledge the official plan in publishing the book.
I am writing this book with the hope in supporting Indonesia call center industry (Indonesia Contact Center industry to be exact) to take a leap of improvement initiative. And that push first will come from the government side to better serve the Indonesian society in general. There are various of sector that need to be leverage in improving to provide better service. At the end this service will be translates to a better life environment for Indonesia society. Naming from medical sector that had been mark by the launching of call center 119 in supporting KJS. This is another type of emergency line similar to 911 but in mini version providing ambulance and sourcing hospital availability. At this stage, it's already a big leap and should be good enough. I also share my idea on non emergency line provide by city mayor to support the various services mega metro city living like in Jakarta. This line should help the public with administration service for ID card services, driver license services and safety / security public services. I truly hope this idea someday becoming a realization to help the Jakarta citizen in being more humanized living in a mega metro city phenomenon.
Publish Date: May 19, 2013 4:13 AM | ![]() | 4 |