What is headset amplifier for call center? - Harry Chow - ContactCenterWorld.com Blog
Headset Amplifier is an adapter that connect headset with ordinary telephone or digital telephone. Usually, headsets are
directly connected to the telephone. But it can not ensure the quality of the voice because headsets are not matching the
Amplifier can provide users with some practical function that ordinary phones rarely provide with. Such as the microphone
mute, phone handle or headset switcher, communication status indication, the microphone sensitivity adjustment, etc. But
whether the amplifier will be used mainly depends on your business requirements.
The call center headsets can substitute the traditional telephone handle for voice communication. If your telephone has
no RJ – 09 interface for headset support, it can only be plugged into the handle interface. But if you also need to use
the telephone handle at the same time, you need to choose headset amplifier (adapter). Through the adapter you can switch
between the headset and handle. In the meantime you also can adjust the volume of the voice.
Publish Date: September 28, 2014 3:30 AM